PayPal Package Tracking
Plans: All plans Platforms: Shopify, WooCommerce, BigCommerce
PayPal Package Tracking provides live updates and notifications to help shoppers track their orders paid with PayPal from purchase to delivery.
AfterShip's integration with PayPal offers a streamlined solution for order tracking. Brands can enhance customer experience by providing proactive tracking information, leading to improved delivery success rates and reduced disputes or chargebacks.
The integration allows users to centralize order tracking, ensuring a connected shopping experience and an informed tracking journey.
In this tutorial, we will show you:
Enabling PayPal Package Tracking
Syncing historical shipments
How shoppers can track orders
Device compatibility
Regional availability
PayPal Package Tracking is only available for orders paid with PayPal.
Currently, this feature is limited to US shoppers.
In-store pickup order tracking for PayPal orders is not supported at this time.
This section only applies to users with a valid connection to Shopify, WooCommerce, or BigCommerce.
Navigate to Add ons >> PayPal Package Tracking in your AfterShip Tracking admin.
Click Install PayPal.
On the app authorisation page, select the store(s) to connect your PayPal account.
A. If you have 1 PayPal account
Select all your stores from the dropdown menu below.
Click "Install PayPal" to connect them to your PayPal account.
B. If you have multiple PayPal accounts
You must create a separate connection for each PayPal account. Select all stores connected to a single PayPal account from the dropdown menu below.
Click "Install PayPal" to connect them to the associated PayPal account.
You'll be taken to a settings page with an option to "Manage connections" where you can then link more PayPal accounts.
This will allow AfterShip Tracking to sync tracking information for orders paid with PayPal.
Add your details to connect your PayPal account to the associated stores.
Once the PayPal account is connected, click Return to {Store}.
AfterShip Tracking will begin syncing shipments for new orders. To enable PayPal Package Tracking, select the desired touchpoints where you want the Track with PayPal buttons to show.
To install the button on your Shopify order status page, BigCommerce order confirmation page, or WooCommerce thank you page, click Install button and follow the instructions.
To enable Track with PayPal buttons on AfterShip Tracking pages or email notifications, toggle the button on. This will display the button on all created tracking pages and emails.
AfterShip Tracking will automatically sync shipments for new orders once your PayPal account is connected. To enable tracking for historical shipments:
Click on Sync existing orders now in the blue banner.
Select a date range for your historical shipments sync.
Once you have successfully enabled the "Track with PayPal" button, shoppers can track their orders via the PayPal app after purchase.
From Shopify Thank You Page
From Shopify Order Status Page
From BigCommerce Order Confirmation Page
From WooCommerce Thank You Page
From AfterShip Tracking Pages
From AfterShip Tracking Emails
When the "Track with PayPal" button is clicked on a desktop, users will be redirected to a webpage prompting them to download the PayPal app on their mobile device.
If AfterShip detects a non-US billing address for the order, the tracking button will not be displayed.
Overview
PayPal Package Tracking provides live updates and notifications to help shoppers track their orders paid with PayPal from purchase to delivery.
AfterShip's integration with PayPal offers a streamlined solution for order tracking. Brands can enhance customer experience by providing proactive tracking information, leading to improved delivery success rates and reduced disputes or chargebacks.
The integration allows users to centralize order tracking, ensuring a connected shopping experience and an informed tracking journey.
What you’ll learn
In this tutorial, we will show you:
Enabling PayPal Package Tracking
Syncing historical shipments
How shoppers can track orders
Device compatibility
Regional availability
Important considerations
PayPal Package Tracking is only available for orders paid with PayPal.
Currently, this feature is limited to US shoppers.
In-store pickup order tracking for PayPal orders is not supported at this time.
Enabling PayPal Package Tracking
This section only applies to users with a valid connection to Shopify, WooCommerce, or BigCommerce.
Enable the Track with PayPal Widget
Navigate to Add ons >> PayPal Package Tracking in your AfterShip Tracking admin.
Click Install PayPal.
On the app authorisation page, select the store(s) to connect your PayPal account.
A. If you have 1 PayPal account
Select all your stores from the dropdown menu below.
Click "Install PayPal" to connect them to your PayPal account.
B. If you have multiple PayPal accounts
You must create a separate connection for each PayPal account. Select all stores connected to a single PayPal account from the dropdown menu below.
Click "Install PayPal" to connect them to the associated PayPal account.
You'll be taken to a settings page with an option to "Manage connections" where you can then link more PayPal accounts.
This will allow AfterShip Tracking to sync tracking information for orders paid with PayPal.
Add your details to connect your PayPal account to the associated stores.
Once the PayPal account is connected, click Return to {Store}.
AfterShip Tracking will begin syncing shipments for new orders. To enable PayPal Package Tracking, select the desired touchpoints where you want the Track with PayPal buttons to show.
To install the button on your Shopify order status page, BigCommerce order confirmation page, or WooCommerce thank you page, click Install button and follow the instructions.
To enable Track with PayPal buttons on AfterShip Tracking pages or email notifications, toggle the button on. This will display the button on all created tracking pages and emails.
Sync historical shipments
AfterShip Tracking will automatically sync shipments for new orders once your PayPal account is connected. To enable tracking for historical shipments:
Click on Sync existing orders now in the blue banner.
Select a date range for your historical shipments sync.
How shoppers can track orders
Once you have successfully enabled the "Track with PayPal" button, shoppers can track their orders via the PayPal app after purchase.
Tracking options
From Shopify Thank You Page
From Shopify Order Status Page
From BigCommerce Order Confirmation Page
From WooCommerce Thank You Page
From AfterShip Tracking Pages
From AfterShip Tracking Emails
Device compatibility
| Action | Desktop | Mobile |
|---|---|---|
| See button | Yes | Yes |
| Click button | Yes | Yes |
| Track orders | No | Yes |
When the "Track with PayPal" button is clicked on a desktop, users will be redirected to a webpage prompting them to download the PayPal app on their mobile device.
Regional availability
| Action | US Shopper | Non-US Shopper |
|---|---|---|
| See button | Yes | No |
| Click button | Yes | No |
| Track orders in PayPal app | Yes | No |
If AfterShip detects a non-US billing address for the order, the tracking button will not be displayed.
Updated on: 29/10/2024
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