Schedule Automated Notifications

Overview

AfterShip Tracking enables you to send prompt trigger notifications for various order, shipment, and delivery statuses, ensuring timely updates for customers on their order progress.

What you’ll learn

In this article, we will discuss:

• Supported notification statuses
• How to create a custom notification flow

Supported notification statuses

AfterShip Tracking consists of the following statuses under the Notifications flows.

How to create a custom notification flow

1. Log into your AfterShip Tracking admin dashboard.
2. Go to Notifications > Flows > Create flow.
3. Select the status that you want to trigger from the available options.
4. Click Create.

Notifications flow editor

In the flow editor, you can edit the following sections:

• Flow name: In this section, you can enter a suitable name for the flow.
• Logic: This section consists of 3 blocks:

I. Trigger split: Trigger splits are the conditions that are highly related to the Trigger event and will split into Yes and No paths.

II. Conditional split: Conditional splits are the general conditions and will split into Yes and No paths.

Learn more conditional and trigger split filters and definitions.

III. Random split (A/B test): In this block, you can randomly split your recipients into two groups (A and B) so that you can send different notifications.

• Timing: This section consists of 2 blocks:

I. Time delay: Set the waiting period between the previous step and the next step in the flow.

II. Trigger status unchanged: In this block, you can set the duration for which the trigger status remains unchanged as a condition to move on to the next step.

a. Both Time delay and Trigger status unchanged support the following configuration options.

• Minutes
• Hours
• Days

b. Count business days only

c. Select time of day

AfterShip counts trigger days based on when the event occurs.

A. 1-day delay: Notification sends 24 hours after the trigger event, or at a chosen time the next day.

Example:

If a shipment is delivered on Jan 1, Monday at 3:00 PM:

- 1-day delay - Notification will be sent on Jan 2, Tuesday at 3:00 PM
- 1-day delay + specific time (10:00 AM) - Notification will send on Jan 2, Tuesday at 10:00 AM

To send notifications the next day, always set a 1-day delay.

B. If Count business days option is enabled and Tuesday is marked as a non-business day, based on the above example, the notification will skip Jan 2 and go out on the next business day, i.e.,

- 1-day delay - Jan 3, Wednesday at 3:00 PM if it’s marked as a business day
- 1-day delay + specific time (10:00 AM) - Jan 3, Wednesday at 10:00 AM if it’s marked as a business day

• Actions: In this section, you have Send email and Send SMS blocks. You can decide how you want to notify your customers or your organization’s members. You can also choose to send notifications with different content to your customers and your organization’s members separately.

To customize the general settings, messaging, and style of your email template, checkout this guide.

•  Flow trigger: On the right-hand side, you’ll see a Trigger event for which you can customize the settings. In case you want to send precise updates to specific customers, use the filters given in the trigger field.

I. Trigger filters: In this section, you can add additional filters to determine what triggers this flow.

II. Flow filters: This filter applies to the entire flow and is checked before every step. Customers must meet these filter conditions to stay in the flow.

III. Trigger frequency: In this section, you can set the frequency of the notification trigger.

5. Once all the settings are done, click Enabled under the Status.
6. Click Save.

Additional resources

• How to Set Up AfterShip Email Flows
• Introduction to the Notification Flows

Need help?

In case you need any further assistance, feel free to reach out to our support team.

Updated on: 09/02/2026