Plans: All plans Platforms: All platforms
Overview
AfterShip Protection streamlines the claims process by offering two convenient methods for filing claims on behalf of your customers.
Through the AfterShip admin portal
Directly from the branded tracking page
How to submit a claim from the AfterShip admin portal
Log in to your AfterShip Tracking account.
Go to Protection > Coverage > Active status. These are the active order coverages that customers can raise claims against.
Choose an order for which you want to file a claim on behalf of your customer.
On the side panel, under the Coverage details section, click File claim.
Fill in all the required details and click Submit claim.
To know how to submit a claim from the branded tracking page, check this help article.
Please note that when you submit the claim from the admin site:
The resolution status will become To be resolved if you disable the automation feature.
The resolution status will become Resolved if you enable the automation feature.
Since, the auto-resolve feature for the resolution method was enabled for the below example order, the claim status was automatically marked as Resolved, and the replacement order was created. You can also monitor the claim status with the insurance company to know whether it’s being paid or not.
How to submit a claim from the branded tracking page
