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Plans:
Enterprise
Platforms:
All eCommerce platforms, Commerce API, Order CSV import
Overview
Split orders occur when a customer’s order is divided into multiple shipments because of various reasons, such as items being in different warehouses or back ordered products. This can lead to multiple and frequent email notifications to customers as soon as the status of any of the items in the order is updated, communicating the trajectory of the shipment at key delivery checkpoints.
The Split order shipments digest is an extension of AfterShip’s All split order shipments delivered notifications flow that allows businesses to consolidate updates regarding all shipments in a split order into a single, regularly scheduled email or SMS, rather than sending multiple notifications for each individual shipment.
In simple terms, instead of receiving frequent notifications for each shipment as it is processed, customers will receive a summary update at scheduled intervals (e.g., hourly, daily). This digest will include all relevant updates for their split orders.
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Important note: This flow is only applicable for orders with multiple shipments. If the order contains just one shipment, no email will be triggered. In this case, the user should use the standard shipment status update flow to send notifications.
What you’ll learn
In this article, we will show you:
Items
Split order shipments digest notifications triggers
The split order shipments digest notifications will trigger when the shipments that are part of a split order are updated to specific checkpoints/statuses during the defined digest period.
During a predefined digest period, which is a specific timeframe set by the merchant, certain shipment status updates like when a package is marked as delivered or in transit, will trigger digest notifications to the customer.
For example, a merchant might choose to notify customers every hour when their order status changes to delivered and provide in transit updates once a day. This approach helps keep customers informed about their orders without overwhelming them with constant emails, consolidating updates into a single digest email.
Set up split order shipments digest notification flow
Step 1: Create a new flow
Go to Notifications > Flows > Create flow in your AfterShip Tracking admin dashboard.
Navigate to the Split order summary section. Select Split order shipments updated (digest) flow and click Edit
Or,
If you want to create a new event.
Click Create flow.
Click Create from scratch, navigate to the Split order summary section click Create for Split order shipments updated (digest) flow.
Step 2: Customize your notification flow
In the flow editor, you can edit the following sections:
Flow name : In this section, you can enter a suitable name for the flow.
Logic : This section consists of 3 blocks:
Trigger split : Trigger splits are the conditions that are highly related to the Trigger event and will split into Yes and No paths.
Conditional split : Conditional splits are the general conditions and will split into Yes and No paths. Learn more conditional and trigger split filters and definitions.
Random split (A/B test) : In this block, you can randomly split your recipients into two groups (A and B) so that you can send different notifications.
Timing : This section consists of
Time delay : Set the waiting period between the previous step and the next step in the flow. Configuration options for the Time delay include, X minutes, X hours, and X days.
Actions : In this section, you have Send email and Send SMS blocks. You can decide how you want to notify your customers or your organization’s members. You can also choose to send notifications with different content to your customers and your organization’s members separately. To customize the general settings, messaging, and style of your email template, check out this guide.
Flow trigger : On the right-hand side, you’ll see a Trigger event for which you can customize the settings. In case you want to send precise updates to specific customers, use the filters given in the trigger field.
A. Trigger settings: In this section, you can select how frequently you want the system to check for new updates for a specific status. If any shipments have been updated to one of the statuses you select, the flow is triggered.
Setup option
Option value
Shipment status update
Main shipment status
Digest frequency
Daily at a specific time
Every N hours (up to 72 hours)
Every N minutes (up to 4,320 minutes)
B. Trigger filters : In this section, you can add additional filters to determine what triggers this flow.
Trigger filters and trigger split conditions supported.
Trigger filter/Split conditions
Logic
Definition
Products in order
include/do not include > specific products, collections
The products included in the order
Order value
≥,≤,=,≠
Total order amount
Order status
is any of, is none of
Current order status
Destination country/region
is any of, is none of
Shipping address country or region
Source
is any of, is none of
Order imported source
Order number
contains any of, contains none of, starts with any of, ends with any of
Order number synced from eCommerce platform or imported by merchants
Order ID
contains any of, contains none of, starts with any of, ends with any of
Order ID synced from eCommerce platform or imported by merchants
Product type
is any of, is none of
The product type of the product in the order as defined in your eCommerce platform
Shopify order tags
contains any of, contain none of
Order tags defined in Shopify
Order custom field
is any of, is none of
Custom data fields added to orders beyond standard fields
Shipping method
is any of, is none of
Shipping method selected for the shipment
Store
is any of, is none of
Store from which the shipment or order was imported
C. Flow filters: This filter applies to the entire flow and is checked before every step. Customers must meet these filter conditions to stay in the flow.
Once all the settings are done. Click on the Enabled under the Status.
Click Save on the top right corner of the dashboard.
Step 3: Customize email content
To customize the content of the flow email, click the {...} icon directly on the email block on the preview window and click Edit.
Select how you would like to create/edit email content from the dropdown menu at the top of the email editor.
Easy email editor (Legacy)
HTML editor
Special email sections for split order shipments digest notifications
Apart from the standard sections that each notification hosts to provide relevant order information to customers, there are certain pre-built sections specific to each split order summary flow that are supported to provide additional information to customers once the shipments in a split order are updated to a specific status.
These pre-built sections are only available in basic and advanced email editor for customization in each flow.
Let’s look at each one of those sections in detail.
Section name
Section introduction
Updated Shipment Items
Shipments that receive status updates during the digest period. The display of these shipments will not depend on the selected notification trigger, as long as the updates occur within the digest period.
Status Unchanged Items
Shipments that do not receive any status updates during the digest period.
Step 4: SMS notifications
While we currently do not include details about which specific shipment has been updated in our SMS notifications, merchants can inform their customers that there is an update regarding their split order. This message can encourage customers to visit the tracking page for more information on the status of their shipments.
To customize the content of the SMS notification, click the {...} icon directly on the SMS block on the preview window and click Edit.
Additional considerations
When using split order shipment digest notifications in conjunction with general shipment status updates, please ensure that split order shipments marked with the trigger filter Order contains multiple shipments are excluded from the general updates. This will help prevent customers from receiving duplicate notifications.
We only track the status change of a shipment from the previous trigger to the current one. For example, if the status was Info received at the last trigger, changed to In transit, and then reverted back to Info received before the current trigger, we consider the shipment's status unchanged for this trigger.