Articles on: Tracking Page

Change the Default Language of the Branded Tracking Page

Plans: Pro, Premium, Enterprise Platforms: All platforms


AfterShip Tracking allows you to set up and display your branded tracking page in multiple languages. By default, your branded tracking page's language is set to English. To let customers check the status of their parcel in their local language, you will have to change the language of your tracking page manually. Here are a few methods:

Set up default language

Go to Tracking pages > Page variations in the AfterShip Tracking admin and choose the page you want to edit

Click on Actions and choose Edit from the dropdown menu
You will land on the Sections tab of your selected tracking page. Switch to the Settings tab and then scroll down to the Edit option in the Tracking Page Languages section
Go to the Set default language option and choose the desired language from the list

Hit Save to finish the process.

Use language parameter

Example 1:

Example 2:

In the above examples, “it” and “zh-Hans” are representing the language code. By adding these language parameters, customers will directly land on the tracking page of that language.

If the url does not contain a language parameter, despite what the customer's browser language setting is, they will be directed to the default language page.

Browser settings

You can change your browser's default language settings to set up a native language display as per the default language settings in the AfterShip Tracking admin

Updated on: 30/11/2023

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