Articles on: Integrations

Connect Attentive With AfterShip Tracking

Plans: Pro, Premium, Enterprise Platforms: All platforms


Customers appreciate brands when they receive timely notifications related to their orders. It keeps their mind at ease and enhances their post-purchase experience.

By integrating Attentive with AfterShip, it gets easier to push SMS notifications for different checkpoints. Here’re the integration steps:

Gather required information for authorization

1. Add Webhook URL

Go to IMarkeplace in your Attentive admin and select AfterShip Tracking

Copy the URL from the Webhook Destination URL field under Settings tab

Navigate to Notifications in your AfterShip Tracking admin > Webhooks > Add Webhook URL

Paste the copied URL (obtained from Attentive) under Webhook URL field > Hit the Save button
Copy your Webhook secret for later use

Select the events for which you want to get notifications for

2. Generate API key

Go to Settings in your AfterShip Tracking account. Click on API keys under {/} Developers
Click Create API key and give your key a name

Select API key as signature
Choose Admin API permissions as per your needs and click Save

Copy your API Key and download the API key file for easy reference

3. Copy your tracking page URL

Go to Tracking pages in your AfterShip Tracking admin
Select tracking page variation and copy the URL under URLs and domain

Set up the integration in Attentive

Go to your Attentive account and browse the integration setup page and choose AfterShip

Paste your copied API Key, Tracking Page URL, and Webhook Secret in the given fields

In case you don’t collect opt-ins via Shopify, enable the Create Transactional Subscriptions setting to use AfterShip data for creating transactional subscriber records in Attentive.

Click on Set up integration to establish a connection with AfterShip Tracking successfully.

You can now create a transactional journey using AfterShip triggers.

On the Overview page, select a journey from under the Journeys tab and click Create journey. Set up the flow as per your requirements with Attentive's Journey editor

Disable AfterShip SMS notifications to avoid sending duplicate SMS notifications while using Attentive.

Updated on: 08/04/2024

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