Articles on: Integrations

Connect Zendesk With AfterShip Tracking

Plans: Pro, Premium, Enterprise Platforms: All platforms


Add AfterShip Tracking to your Zendesk Support account for ease of accessing tracking details, right inside the Zendesk Support ticket window. The app grabs the tracking numbers associated with the ticket requester’s email address and displays the latest delivery statuses and other fields from your AfterShip Tracking account.

This app targets to boost your customer support team’s productivity. Support agents need not leave Zendesk Support ticket window to get delivery updates, resulting in fewer clicks for the agent and quick turnaround time for your esteemed customers.

List of auto-populated fields from AfterShip Tracking

Signed by
Estimated date
Tracking number
Courier name
Courier service type
Order no
Shipping method
Delivered date
Pickup date
Order date

Connect AfterShip Tracking to Zendesk

Install AfterShip app at Zendesk

Sign up for a new account or input your Zendesk helpdesk URL to finalize AfterShip Tracking app installation
Verify your email address
Start your free trial or subscribe to a paid plan

Generate a new AfterShip API Key at Settings > API Keys

Go to API keys in the AfterShip Tracking settings
Click Create API key

a. Start by inputting the new API key name
b. Select the API key as the Signature Header
c. In the admin API permissions section and select the Tracking tab,

+ Give the Read permission for Carriers, Last checkpoints, Notifications, and Trackings scopes
+ Give the Write permission for Estimated delivery dates scope

Click Save to finish creating the new API key
On the confirmation screen, your new API key will be shown. For security reasons, this is your one and only chance to copy the key.

+ Select the double sheet icon to copy the API key to your clipboard
+ Download the API key file to save it in a safe location for future reference

Copy and paste the newly created AfterShip API Key in Zendesk

To go AfterShip Tracking and Zendesk installation page and click Install
Select the account for which you would like to install the app and click Install
Input the API key you copied from the AfterShip Tracking admin under the AfterShip API Key field

Please contact our support team for quick assistance if you have any questions.

Updated on: 08/04/2024

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