Articles on: Integrations

Connect Gorgias With AfterShip Tracking

Plans: All plans Platforms: All platforms


Bring Gorgias and AfterShip Tracking together to offer marvellous customer service and reduce WISMO calls. By integrating these two applications, your customer support team can easily share tracking updates and resolves related issues quickly.

What you’ll learn

In this article, we will show you:

Set up Gorgias store name
Connect AfterShip Tracking with Gorgias

Set up Gorgias store name

Sign up for a Gorgias account
Set up your helpdesk

Input URL of your website
Decide and input URL of your helpdesk

Click Create your helpdesk to finish setting up your Gorgias helpdesk
Connect your store with Gorgias
Enable and customize relevant support channels like chat widget, email, SMS, or contact form to enable customers to reach out to you with queries

Chat widget

Contact form

Connect AfterShip Tracking with Gorgias

You can access Gorgias integration page in two ways

Go to Apps in the AfterShip Tracking admin
Click View more apps in the upper right-hand corner
Search Gorgias for AfterShip Tracking. Click on it and you will land on the Gorgias integration page


Navigate to the Gorgias integration page on AfterShip website directly

Select AfterShip Tracking from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Tracking (Optional) for which you are establishing this integration
Input your Gorgias store name formatted as {} in the Store name field
Click on Install app
Authorize AfterShip Tracking to access your Gorgias helpdesk data

How would I know the connection has been established successfully

You can check the connection under Apps dashboard in your AfterShip Tracking account

In the Gorgias admin, go to the Settings > App store > My Apps

Customer experience

Once the connection gets established successfully, your team can successfully see the following tracking events directly inside the Gorgias ticket window and share the information regarding:

Tracking number
Tracking status
Estimated delivery date
Origin country
Destination country
Order number
Order date
Delivery date
Picked up date

Support ticket

Gorgias support window

AfterShip Tracking dashboard

In case you face any issue while integrating Gorgias with AfterShip Tracking, inform our chat support team straight away and get the resolution at the earliest.

Updated on: 08/04/2024

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