Articles on: Integrations

Set Up Your Yotpo Loyalty & Referrals Integration

Plans: All plans Platforms: All platforms

Yotpo Loyalty & Referrals Overview



Yotpo Loyalty & Referrals is a loyalty and rewards program that empowers businesses to increase customer retention and engagement. Yotpo Loyalty & Referrals enables brands to create customizable loyalty programs that reward customers for repeat purchases, referrals, and social shares.

How is Yotpo Loyalty & Referrals Integration beneficial



AfterShip Tracking is a shipment tracking software that allows merchants to track their package deliveries. By integrating AfterShip with Yotpo Loyalty & Referrals, merchants can create a seamless and personalized post-purchase experience for customers. Merchants can compensate customers for their delayed or lost packages with rewards and loyalty points to retain customer loyalty.

What you’ll learn



In this article, we will show you:

Set up Yotpo Loyalty & Referrals account
Connect Yotpo Loyalty & Referrals with AfterShip Tracking
Configure Yotpo Loyalty & Referrals campaign

Set up Yotpo Loyalty & Referrals account



Your Yotpo Loyalty & Referrals integration involves multiple steps. We will walk you through each one of them below in more detail.

Create and set up a Yotpo account

Connect your online store > Install the app



Customize your Rewards Sticky Bar



Define your loyalty program



Schedule email reminders



Hit Launch program

Enable Yotpo in Shopify (the process varies based on your eCommerce platform) and launch your program again

Connect Yotpo Loyalty & Referrals with AfterShip Tracking



Go to Apps in your AfterShip Tracking admin

Click View more apps, and you will be redirected to the AfterShip Tracking integration page



Find Yotpo and select it to land on the detailed integration page

Click Install app



Select the right organization (online store) if you have multiple organizations configured in AfterShip Tracking for which you are establishing this integration and click Connect



On the OAuth confirmation page, click Next and then hit Connect




On the Apps section of your AfterShip Tracking admin, click Store connections



Click Actions and select Configure from the dropdown



On the Yotpo Loyalty Reward Settings page, enable the triggers and set the trigger time as per your preference, and hit Save



Ensure the Yotpo Loyalty action name exists in your Yotpo Loyalty dashboard too.

Configure Yotpo Loyalty & Referrals campaign



Go to Set Up Program in the Yotpo Loyalty & Referrals admin



Select Reward program and click + Create earning rule

On the popup dialog, select Custom Action and hit Next



Custom Action detail page will open

Fill in the required information



a. Action name - It should be the same as configured in AfterShip Tracking while authenticating the connection

b. Campaign name - This name will be displayed to customers on your website

c. Description text - Add some details of the campaign if you want

d. Target audience - Define the customers to whom the campaign will be visible and not visible from the pre-defined customer groups

e. Select the type of reward you'd like to extend customers from the dropdown

f. Input the number of reward points you'd like to give

g. Edit the reward text that will be shown to the customers

Additional reward campaign settings you can do as per your gaols

To avoid rewarding the same customer twice, please set the value to 1 in the Maximum Times Completed Per User field



Your customers will be rewarded based on your campaign settings when the package status is updated to Lost or Delayed in AfterShip Tracking.


If you need clarification about the aforementioned process, contact our support team.

Updated on: 03/02/2024

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