Plans: All plans Platforms: All platforms
Overview
When you sync a product to your TikTok Shop after category mapping, certain product fields like product titles, images, and descriptions get synced from your eCommerce store to the TikTok Shop.
AfterShip Feed currently supports a simple format for product descriptions. Therefore, we only fetch plain text, images, and bullet points and sync them to TikTok Shop.
TikTok Shop does not support complex formats like tables, ordered lists, etc. Thus, we suggest reviewing the product descriptions after your products are synced to TikTok Shop and making the modifications, so required
For platforms like BigCommerce, WooCommerce, Magento 2, or Shopify, we set default values for some fields they don’t support to successfully sync products to TikTok Shop
What products fields are auto-updated to TikTok Shop after sync?
Once a product is successfully uploaded on TikTok Shop Seller Center after review, only two product fields, Price and Inventory, will be updated automatically whenever you make changes to them on your eCommerce platform.
This will affect your TikTok Shop product in two ways:
If you change price and inventory on your TikTok Shop, the data would be overridden by the changes you make in your eCommerce platform store. This means there won't be any use in changing price and inventory information on TikTok Shop, provided you want that information to only reflect on TikTok Shop and not in your eCommerce store.
Prerequisite: Your eCommerce platform SKUs must be linked with your TikTok Shop SKUs to auto-sync product price and inventory.
If you modify product fields other than price and inventory, such as product title, images, description, etc., in your eCommerce platform, the changes would not be updated to TikTok Shop automatically unless you have enabled the Auto-sync product details. You have to enable auto-sync product details.
Enable auto-sync product detail
Product syncing dashboard (Legacy version)
Go to Settings in the AfterShip Feed admin.
Check the box to enable Auto-sync product details
Once enabled, it automatically syncs any changes to product titles, descriptions, product images, variants and images you make on eCommerce to TikTok Shop.
Prerequisite: Your TikTok Shop products must be synced from eCommerce platform by AfterShip Feed.
Listing management is an updated version of the Product syncing feature and available exclusively to new users starting September 3, 2024. Learn more >
With the introduction of listing management, you have the option to select whether you wish to update changes made to the variants on the eCommerce platform to TikTok Shop automatically. This flexibility is not there in the legacy version, which syncs all the changes made to the variants to TikTok Shop, even if you don't want to.
Additional information
Once the product details of your eCommerce are synchronized to TikTok, it will trigger the TikTok review mechanism, and there is a possibility of the product failing the review.
When you change the product price and inventory on your Magento-2 store, it will take at most 15 minutes for the changes to sync and be displayed on your TikTok Shop.
For platforms like BigCommerce, WooCommerce, and Shopify, changes get synced in real-time.
Delayed inventory updates may lead to overselling. In order to minimize the risk of overselling, it is recommended that you pay attention to the inventory tracking on your eCommerce platform.