Overview
This article will walk you through different claim resolution statuses concerning AfterShip Protection.
Resolution status definitions
AfterShip Protection has 4 resolution statuses described below:
Status | Description |
To be resolved | The claim is submitted and is waiting to be resolved. |
Resolved | The claim is resolved with the customer. |
Denied | The claim is denied by the merchant or the insurance company. |
Additional considerations
Below are a few things to keep in mind:
In AfterShip Protection, we transfer the claim amount received from the insurance company to the merchant, so the merchant needs to resolve the claims with their customers.
A resolution status is the status between merchants and customers, showing whether the claim has been resolved with your customers.
The merchants can offer different claim resolution methods to their customers to resolve the claims, such as:
Replace with the same item(s)
Refund to original payment
Refund to store credit
Other
The merchants can resolve the claim with the customer before or after the claim has been approved by the insurance company, based on their business’s post-purchase strategy. For example, they can choose to immediately resolve claims for VIP customers or claims with an order amount of less than $100.
If you have any questions, feel free to contact our support team.