Plans: All Plans | Platforms: All platforms
Overview
Choosing the right AfterShip Returns plan depends on your return volume, feature requirements, and team size. Each plan has its own set of inclusions, annual return limits, and overage charges. AfterShip Returns plans are designed to meet the varying needs of different businesses, from growing stores to global brands.
Returns plans and pricing
| Essentials | Premium | Enterprise |
Price (billed annually) | $16/month | $99/month | Custom |
Returns included (per year) | 240 | 1,200 | Based on volume |
Overage fee | $0.50 per extra return | $1.00 per extra return | Contact sales |
Plan upgrades and overage charges
If you exceed your annual return quota, extra fees apply based on your current plan. You can upgrade at any time during the billing cycle, with changes taking effect immediately. Unused returns are not carried over to the next cycle.
Billing and discounts
Subscriptions are billed monthly or annually.
Annual billing saves up to 18%. Plans can be upgraded or downgraded at any time from your Organization billing settings.
Unused returns are not carried forward to the next billing cycle.
AfterShip accepts all major credit and debit cards and supports payments through Shopify billing.
Add members (Team plan)
Team plan: $10/member/month (billed annually) or $12/member/month (billed monthly). Includes full product access, custom permission roles, 2FA, and SSO.
Enterprise organization plan: custom pricing with advanced member seat management, APIs, and enterprise-level controls. Add seats as your business requires and pay only for what you use.
Support plans
All AfterShip Returns plans including, Essentials, Premium, and Enterprise, include standard support with 24/7 live chat and email support, a 10-minute live chat response time, 1 business day email response time, and access to the self-service help center.
For enhanced assistance, Silver and Gold support plans are available as an add-on across all plans at an additional fee. To learn more about support plan pricing, contact the AfterShip sales team.
Pick the right returns plan
Estimate your annual return volume, then choose based on your needs:
Essentials: Best for growing stores with under 100 returns per month. Includes a branded returns page, refunds and exchanges, automatic labels, eligibility rules, basic routing, return analytics, store credit, in-app returns tracking, email notifications, and access to 3 carriers with pre-negotiated rates.
Premium: Best for established brands handling 100–400 returns per month. Everything in Essentials, plus advanced workflows, AI-powered exchanges, fraud prevention, advanced analytics, pre-built ERP/WMS/marketing/support integrations, webhooks and API, warranty management, POS integration, and 5 carriers with pre-negotiated rates.
Enterprise: Best for global brands with 400+ returns per month. Everything in Premium, plus custom API rate limits, custom workflows and reporting, custom platform integrations, dedicated onboarding and CSM, enterprise-grade security and SLA, SSO, non-standard contracts, multi-org management, and unlimited carriers with custom discounted rates.
Key takeaways
Plans start at $16/month with up to 18% savings on annual billing.
Extra charges apply if return limits are exceeded.
Admins can add team members with flexible seat-based pricing.
Select a plan based on your monthly return volume and feature needs.