Getting Started

Set up Returns accounts, Shopify connections, pages, policies, and notifications.

By Harneet1 author15 articles

Getting Started

Create an AfterShip Returns AccountCreate an AfterShip Returns account: set up your returns workspace, configure account details, invite your team, and start managing returns.

Connect Your Shopify Store With AfterShip ReturnsConnect Your Shopify Store with AfterShip Returns: sync return events, trigger customer updates, automate support workflows, and keep return data aligned.

Set Up Your Returns PageSet Up Your Returns Page in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Customize the Branded Returns PageCustomize the Branded Returns Page in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Configure Your General Return Policy SettingsConfigure Your General Return Policy Settings in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow.

Manage Emails With AfterShip Returns Notifications CenterManage Emails With AfterShip Returns Notifications Center: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Learn More About Return StatusesReturn Statuses in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and avoid setup errors.

Configure Returns Eligibility RulesConfigure Returns Eligibility Rules in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Manage Carriers and WarehousesManage Carriers and Warehouses in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Create Return Reason Library and GroupsCreate Return Reason Library and Groups in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Set Up Return Routing Rules With AfterShip ReturnsSet Up Return Routing Rules With AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Embed Your Branded Return Page Into Your StoreEmbed Your Branded Return Page Into Your Store in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow.

Add Internal Notes to RMAsAfterShip Returns enables users to provide additional notes on the returns detail page. These notes can only be viewed by you and other team members.

Return CareReturn Care in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and avoid setup errors.