Manage Shipments in AfterShip Tracking
Plans: All plans Platforms: All platforms
AfterShip Tracking’s Shipments dashboard lets you easily create, find, and manage shipments with many features and functionalities. This article will take you through every one of them in detail with additional resources to help you explore and understand the functionality of each feature better.
Ensure you meet the following prerequisites before proceeding.
Once your store is connected to AfterShip Tracking, you can invite team members, assign roles for access to specific data in the AfterShip Tracking admin, and set up your carriers in your account. There are multiple ways to add or import shipments and manage them effectively on the AfterShip Tracking Shipments dashboard.
Begin tracking your shipments—either manually or automatically—through the API, app, or CSV, and import orders from your online store into the Shipments Dashboard.
You have several options for importing your store orders into the AfterShip Shipments dashboard for tracking.
Import orders automatically: Connect your online store with AfterShip Tracking and set up auto-import rules to import orders without manual intervention.
Import shipments using a CSV file: Bulk-import trackings to the Shipments dashboard for auto-tracking and status updates email notifications.
You can upload CSV manually
You can auto-fetch tracking from a CSV file on your server at a specific time to the Shipments dashboard.
Manually import shipments: Manually add shipments to the AfterShip Shipments dashboard for tracking.
Import orders using AfterShip Tracking API: AfterShip Tracking empowers you to effortlessly create, update, and manage your shipments with efficiency.
You can seamlessly create and manage tracking with AfterShip's Tracking API and use AfterShip's post-purchase services from the admin portal. You can also store the tracking data through API and webhook, and customize the post-purchase services yourself.
Download AfterShip Tracking Shipments data for a comprehensive overview of all shipments tracked in AfterShip. This includes details such as order ID, delivery date, origin and destination, and country name, among others. You can also apply filters to tailor the export results to your needs.
You can export shipment data in CSV format.
You can export shipment reports in a custom format.
You can use the Google Sheets add-on to export shipment data.
You can use Google Sheets to open CSV export files of shipment data.
The Refresh option on the Shipments dashboard initiates a backend update with AfterShip Tracking to sync any available updates from the carrier’s website that haven’t yet been reflected in AfterShip Tracking. Typically, tracking updates are synced in real time on the AfterShip Tracking dashboard. Additionally, an automatic refresh occurs every 3-12 hours to ensure new tracking updates from carriers are incorporated.
AfterShip Tracking enables you to update important information of multiple shipments in one go via CSV to cater to diverse business needs in different scenarios effortlessly.
You can execute the following updates via CSV.
Perform a bulk update of the customer’s phone number and address postal code to ensure accurate tracking updates from the carrier.
Execute a bulk update of the carrier slug for both pending and non-pending shipments, excluding any expired shipments.
Update the shipment status to DELIVERED, LOST, or RETURNED_TO_SENDER when carriers fail to provide or update package checkpoints once the shipment reaches its destination.
You can update the details of individual shipments in the Shipments dashboard. Learn more>
The Shipments dashboard provides a centralized view of all orders and tracking information for your shipments, giving you a comprehensive overview of their status and highlighting where your intervention may be needed to ensure smooth operations.
On the Shipments dashboard, you can quickly access key information at a glance. You have the flexibility to show or hide specific columns, allowing you to focus on the data that is most relevant for tracking progress and analysis.
Click the Columns icon on the far end of the dashboard.
Select the columns you wish to see on the dashboard under the Available columns section.
Tracking number is a default and static column and cannot be hidden.
The columns you select will appear under the Displayed columns section simultaneously from where you can set their position in which they will appear on the dashboard.
You can also remove column(s) if you no longer want to display them on the dashboard.
Mentioned below is the table summarizing the meaning of each column in a shipments dashboard:
There are several effective methods to locate specific shipments, streamlining your shipment management process.
The search bar can be used to find shipments based on specific keywords like order number, customer name, customer email, tracking number, etc. Discover more on Individual Shipment Searches here.
You can also apply filters based on criteria such as shipment status, delivery date, or destination. It helps you focus on the most relevant information without getting overwhelmed. You can use the Add filters option to select available filters and narrow down shipment data based on those selected filters.
Click Add filters
Select a filter from the list of available filters.
The filter you select will appear under the search bar for you to apply the logic and choose the filter options.
For example, you want to filter data based on the eCommerce store they have been synced from and originally placed.
The Filter you select is Store.
Under the search bar, click Store and select the Logic. The logic helps further funnel and refine results whether you want the criterion you are about to select and their consecutive results to be included in the output or not.
a. is any of: This option ensures that the output includes data related to any of the criterion selected.
b. is none of: This option ensures that the output excludes data related to any of the criterion selected.
If you select that Store data is any of from the sales-demo-account store, all the shipments from the sales-demo-account will be filtered and displayed on the Shipments dashboard.
The filters are divided into three categories
General: Filter shipments based on general information like carrier, destination, source, etc.
Timeline: Filter shipments based on specific dates and timelines like estimated delivery date, pickup date, shipment creation date, and more
Events: Filter shipments based on the specific events that happened with the shipment like the latest location, issues, latest checkpoint date, and more.
Advanced: Microscopic filters tailored for users on Enterprise Advanced plans to provide more detailed insights.
Learn how to apply these filters and the consecutive filter options available for each filter in this guide.
You can sort your shipment data according to specific criteria or parameters to easily view and analyze them in a way that caters to your needs. By sorting data, you can quickly find relevant shipments and track their status more effectively. Shipment data sorting can be performed based on the following filters.
Latest Event: Sort shipments by the most recent event recorded.
Created Date: Organize shipments based on when they were created.
Order Date: Sort by the date the order was placed.
Ship Date: Organize shipments by ship date.
Pickup Date: Sort based on when the shipment was picked up.
Estimated Delivery Date: Organize shipments by the expected delivery date.
Promised Delivery Date: Sort based on the promised date for delivery.
Delivery Date: Organize by the actual delivery date.
Order Number: Sort shipments according to their order numbers.
Shipment Title: Organize based on the titles of the shipments.
You can choose to sort the data either Oldest to Newest or Newest to Oldest.
The shipment dashboard features seven default tabs designed to help you efficiently find, filter, and sort shipments. These tabs provide a streamlined way to manage and monitor your shipments, making it easier to stay organized and informed.
All Shipments: This tab displays a comprehensive list of all shipments irrespective of the tracking status, allowing you to view everything in one place.
Exceptions: This tab highlights shipments that have encountered issues or deviations from the expected delivery process, such as delays or problems with tracking. Know everything about exception shipments in this detailed tutorial.
Failed Attempts: The tab displays shipments that were not successfully delivered on the first try, indicating that a delivery attempt was made but was unsuccessful.
Expired: This tab shows shipments that are past their expected delivery window with no tracking information from the last 30 days.
Out for Delivery: This tab lists shipments that are currently on their way to the recipient, indicating they are in the final stage of the delivery process.
Delivered: This tab contains shipments that have been successfully delivered, allowing you to track fulfilled orders.
Pending: This tab shows shipments that are awaiting action from the carrier. Learn more about pending status in AfterShip Tracking
AfterShip Tracking’s shipment visibility module enables you to create and save custom views for your shipment records based on specific conditions and criteria. This allows for quick access to important shipment information relevant to your business, facilitating more efficient shipment management.
Custom views are created with the filters, sequence (order of column), column choices (show or hide), and sorting criteria. You can also save the search results under a view when you search for specific terms in the search bar.
Go to Shipments in the AfterShip Tracking admin
Go to the All tab, select the filters, edit columns, apply sorting conditions, or run a search to fetch the shipments data you want
a. Click Save view as in the extreme left end or,
b. Click the + Create new view. Select whether you want to save the current view with the applied filters or without them
Save the view with an easy-to-recognize name and use it later on for easy access without applying the filters again
The newly saved custom view will automatically appear at the top filter bar
The saved or default view can be edited with new filters, or you can remove some. Just click Save view as again to save the existing view with the updated version
You can select the saved view at any time to view only the orders that match your criteria
To switch between views, simply click the view you'd like to see
Saved views are available to all the members of one organization.
You can also edit and rename the default views (filters) with updated criteria to better meet your needs. Custom shipment views can include a combination of filters, sorting options, search results, custom columns, and column sequences.
Here’s the complete guide on how to create, edit, and remain custom shipment views can be implemented to prioritize the data you need most, allowing for easier monitoring of your shipments.
The AfterShip Tracking Shipment Dashboard offers several bulk actions to streamline shipment management.
Bulk import : Upload multiple shipments at once using a CSV file.
Bulk export : Download data for multiple shipments for analysis or record-keeping.
Bulk update : Modify the status or details of multiple shipments simultaneously.
Bulk delete: Remove several shipments from your dashboard in one action.
Bulk update carrier: Assign tracking numbers or carriers to multiple shipments at once.
Bulk tag: Create and add tags to multiple shipments for easier organization and tracking.
Bulk search : Quickly find multiple shipments at once by tracking number to enhance your management process.
These bulk actions help save time and improve efficiency when managing large volumes of shipments.
The AfterShip Tracking Shipment Detail sidebar provides a comprehensive view of shipment information and status updates.
Overview
AfterShip Tracking’s Shipments dashboard lets you easily create, find, and manage shipments with many features and functionalities. This article will take you through every one of them in detail with additional resources to help you explore and understand the functionality of each feature better.
What you’ll learn
Before you start
Ensure you meet the following prerequisites before proceeding.
| Action required | Implementation |
|---|---|
| Create an AfterShip Tracking Account | You can opt for a Free Trial or choose one of the Paid plans to suit your business needs. Feature availability depends on the plan you choose. |
| Connect your online store with AfterShip Tracking | AfterShip allows integration with eCommerce systems and plugins like Shopify, BigCommerce, WooCommerce, eBay, Magento, and many more. Automatically import tracking numbers from shopping carts, marketplaces, and CSV files to streamline shipping processes. |
| Invite Members and Manage Roles | Invite other members of your organization to access AfterShip Tracking data and grant them role-based access based on their key responsibilities within the company. |
| Add and auto-detect carriers | Use AfterShip Tracking’s advanced algorithm and artificial intelligence to analyze tracking numbers and determine which carrier is responsible for the shipment. |
Understanding shipments dashboard
Once your store is connected to AfterShip Tracking, you can invite team members, assign roles for access to specific data in the AfterShip Tracking admin, and set up your carriers in your account. There are multiple ways to add or import shipments and manage them effectively on the AfterShip Tracking Shipments dashboard.
A. Import shipments to the shipments dashboard
Begin tracking your shipments—either manually or automatically—through the API, app, or CSV, and import orders from your online store into the Shipments Dashboard.
You have several options for importing your store orders into the AfterShip Shipments dashboard for tracking.
Import orders automatically: Connect your online store with AfterShip Tracking and set up auto-import rules to import orders without manual intervention.
Import shipments using a CSV file: Bulk-import trackings to the Shipments dashboard for auto-tracking and status updates email notifications.
You can upload CSV manually
You can auto-fetch tracking from a CSV file on your server at a specific time to the Shipments dashboard.
Manually import shipments: Manually add shipments to the AfterShip Shipments dashboard for tracking.
Import orders using AfterShip Tracking API: AfterShip Tracking empowers you to effortlessly create, update, and manage your shipments with efficiency.
You can seamlessly create and manage tracking with AfterShip's Tracking API and use AfterShip's post-purchase services from the admin portal. You can also store the tracking data through API and webhook, and customize the post-purchase services yourself.
B. Export shipment data
Download AfterShip Tracking Shipments data for a comprehensive overview of all shipments tracked in AfterShip. This includes details such as order ID, delivery date, origin and destination, and country name, among others. You can also apply filters to tailor the export results to your needs.
You can export shipment data in CSV format.
You can export shipment reports in a custom format.
You can use the Google Sheets add-on to export shipment data.
You can use Google Sheets to open CSV export files of shipment data.
C. Refresh shipments
The Refresh option on the Shipments dashboard initiates a backend update with AfterShip Tracking to sync any available updates from the carrier’s website that haven’t yet been reflected in AfterShip Tracking. Typically, tracking updates are synced in real time on the AfterShip Tracking dashboard. Additionally, an automatic refresh occurs every 3-12 hours to ensure new tracking updates from carriers are incorporated.
D. Update shipments by CSV
AfterShip Tracking enables you to update important information of multiple shipments in one go via CSV to cater to diverse business needs in different scenarios effortlessly.
You can execute the following updates via CSV.
Perform a bulk update of the customer’s phone number and address postal code to ensure accurate tracking updates from the carrier.
Execute a bulk update of the carrier slug for both pending and non-pending shipments, excluding any expired shipments.
Update the shipment status to DELIVERED, LOST, or RETURNED_TO_SENDER when carriers fail to provide or update package checkpoints once the shipment reaches its destination.
You can update the details of individual shipments in the Shipments dashboard. Learn more>
Shipment details dashboard
The Shipments dashboard provides a centralized view of all orders and tracking information for your shipments, giving you a comprehensive overview of their status and highlighting where your intervention may be needed to ensure smooth operations.
Edit columns
On the Shipments dashboard, you can quickly access key information at a glance. You have the flexibility to show or hide specific columns, allowing you to focus on the data that is most relevant for tracking progress and analysis.
Click the Columns icon on the far end of the dashboard.
Select the columns you wish to see on the dashboard under the Available columns section.
Tracking number is a default and static column and cannot be hidden.
The columns you select will appear under the Displayed columns section simultaneously from where you can set their position in which they will appear on the dashboard.
You can also remove column(s) if you no longer want to display them on the dashboard.
Available columns
Mentioned below is the table summarizing the meaning of each column in a shipments dashboard:
| Column name | Meaning |
|---|---|
| Tracking number | Unique identifier for tracking the shipment. |
| Order number | Unique identifier for the order associated with the shipment. |
| Shipment title | Title of the shipment for easy reference which by default is the order number. |
| Carrier | Carrier responsible for the shipping and delivery of the shipment. |
| Service | Type of shipping service used (e.g., standard, express). |
| Status | Current status of the shipment (e.g., in transit, delivered). Learn more about AfterShip delivery statuses |
| Sub-status | More detailed status information (e.g., departure scan for the shipment currently in transit.) Learn more about delivery sub-statuses |
| Issues | Any problems encountered during shipping (e.g., Returned to sender, Shipment lost, and Shipment damaged). |
| Latest event | Most recent update or milestone in the shipment process. (e.g., Shipment Left FedEx origin facility, FedEx®, FRESNO, CA, 93725, US, United StatesOct 21, 2024 at 08:14 pm ) |
| Origin | Location where the shipment is sent from. |
| Destination | Final delivery location of the shipment. |
| Transit time | Total time taken in days for the shipment to travel from origin to destination. |
| Estimated delivery date | Predicted date when the shipment is expected to arrive. Please note that if carrier-provided EDD is not available, no EDD will be displayed unless you enable Post-purchase estimated delivery dates in the AfterShip admin. |
| On-time status | Indicator of whether the shipment is on track to meet its delivery date. (e.g., Late, on time, early, overdue, etc.) |
| Create date | Date when the shipment was created in the system. |
| Customer name | Name of the customer who placed the order. |
| Shipment weight | Total weight of the shipment, often used for shipping cost calculations. |
| Notes | Additional comments or information related to the shipment. |
| Tags | Keywords or labels assigned to the shipment for categorization. |
| Promised delivery date | Date promised to the customer for delivery. |
| Delivery date | Actual date when the shipment was delivered. |
| Order date | Date when the order was placed. |
| Ship date | Date when the shipment was dispatched. |
| Pickup date | Date when the shipment was picked up by the carrier. |
| Order ID | Unique identifier for the order, often used interchangeably with an order number. |
| Store | Name of the store from which the order was made. The stores linked to your account from where the shipment is imported will be shown. |
| Shipping method | Method of shipping chosen by the customer (e.g., ground, air, water, etc). |
| Custom fields | Additional fields specific to the business needs. Custom fields are added by the business themselves for better shipment management and reporting purposes. |
| Carbon emissions (Contact sales team to unlock) | Estimated environmental impact of the shipment in terms of carbon output. Only available for users on Enterprise Standard and Advanced plan |
| Advanced | Only available for users on Enterprise Advanced plan |
| Last mile carrier | Carrier responsible for the final delivery leg of the shipment. |
| First mile transit time | The time between the first carrier picking up/receiving the shipment and when they hand it over to the last mile carrier. |
| Last mile transit time | The time between the last mile carrier receiving the shipment and delivering it to the customer. |
| Failed delivery attempts | Number of unsuccessful attempts to deliver the shipment. |
Find shipments
There are several effective methods to locate specific shipments, streamlining your shipment management process.
1. Search bar
The search bar can be used to find shipments based on specific keywords like order number, customer name, customer email, tracking number, etc. Discover more on Individual Shipment Searches here.
2. Key filters
You can also apply filters based on criteria such as shipment status, delivery date, or destination. It helps you focus on the most relevant information without getting overwhelmed. You can use the Add filters option to select available filters and narrow down shipment data based on those selected filters.
Click Add filters
Select a filter from the list of available filters.
The filter you select will appear under the search bar for you to apply the logic and choose the filter options.
For example, you want to filter data based on the eCommerce store they have been synced from and originally placed.
The Filter you select is Store.
Under the search bar, click Store and select the Logic. The logic helps further funnel and refine results whether you want the criterion you are about to select and their consecutive results to be included in the output or not.
a. is any of: This option ensures that the output includes data related to any of the criterion selected.
b. is none of: This option ensures that the output excludes data related to any of the criterion selected.
If you select that Store data is any of from the sales-demo-account store, all the shipments from the sales-demo-account will be filtered and displayed on the Shipments dashboard.
The filters are divided into three categories
General: Filter shipments based on general information like carrier, destination, source, etc.
Timeline: Filter shipments based on specific dates and timelines like estimated delivery date, pickup date, shipment creation date, and more
Events: Filter shipments based on the specific events that happened with the shipment like the latest location, issues, latest checkpoint date, and more.
Advanced: Microscopic filters tailored for users on Enterprise Advanced plans to provide more detailed insights.
| General filters | Definition |
|---|---|
| Status | Current status of the shipment (e.g., in transit, delivered) |
| Carrier/Service | Carrier responsible for the shipping and delivery of the shipment. |
| Shipping method | Method of shipping chosen by the customer (e.g., ground, air, water, etc). |
| Origin | Location where the shipment is sent from. |
| Destination | Final delivery location of the shipment. |
| Tags | Keywords or labels assigned to the shipment for categorization. |
| Shopify tags | Keywords or labels assigned to the order associated with the shipment for categorization in Shopify |
| Source | The source from where the shipments is imported. E.g., Shopify, Tracking API etc. |
| Store | Name of the store from which the order was made. The stores linked to your account from where the shipment is imported will be shown. |
| Vendor | An individual or brand that is selling the items |
| Timeline filters | Definition |
|---|---|
| Order date | The ordered date of the shipment. |
| Ship date | Date when the shipment was dispatched. |
| Pickup date | Date when the shipment was picked up by the carrier. |
| Delivery date | The delivery date of the shipment. |
| Created date | The date that the shipment was created in AfterShip Tracking. |
| Promised delivery date | The date of the latest checkpoint of the shipment. |
| Estimated delivery date | The date of the latest checkpoint of the shipment. |
| Transit time | Total delivery time in days. |
| On-time status | Describing whether the tracking is delivered on time or not. |
| Events filters | Definition |
|---|---|
| Issues | Any problems encountered during shipping (e.g., Returned to sender, Shipment lost, and Shipment damaged). |
| List of issues | |
| Returned to sender | |
| Shipment lost | |
| Shipment damaged | |
| Lastest location | The location of the latest checkpoint of the shipment. |
| Latest update date | The date of the latest checkpoint of the shipment. |
| Historical events (beta) | Historical events of a shipment. |
| List of events | |
| Shipment canceled | |
| Redelivery scheduled | |
| Shipment dropped off at a collection point | |
| Misrouted rerouted | |
| Rejected by recipient | |
| Delivered to neighbor | |
| Signed by customer | |
| Delivered to a location | |
| Held by customs (More to come) | |
| Specific events | The specific events filter in AfterShip Tracking assists users in filtering shipments based on events that occurred at a designated time or location and were triggered by a particular reason. |
| Custom fields | Additional fields specific to the business needs. Custom fields are added by the business themselves for better shipment management and reporting purposes. |
| Advanced filters | Definition |
|---|---|
| Only available for users on Enterprise Advanced plan | |
| Last mile carrier | Carrier responsible for the final delivery leg of the shipment. |
| First mile transit time | The time between the first carrier picking up/receiving the shipment and when they hand it over to the last mile carrier. |
| Last mile transit time | The time between the last mile carrier receiving the shipment and delivering it to the customer. |
| Failed delivery attempts | Number of unsuccessful attempts to deliver the shipment. |
| Filter | Definition |
|---|---|
| Carbon emissions (Contact sales team to unlock) | Estimated environmental impact of the shipment in terms of carbon output. |
Learn how to apply these filters and the consecutive filter options available for each filter in this guide.
3. Sort shipments
You can sort your shipment data according to specific criteria or parameters to easily view and analyze them in a way that caters to your needs. By sorting data, you can quickly find relevant shipments and track their status more effectively. Shipment data sorting can be performed based on the following filters.
Latest Event: Sort shipments by the most recent event recorded.
Created Date: Organize shipments based on when they were created.
Order Date: Sort by the date the order was placed.
Ship Date: Organize shipments by ship date.
Pickup Date: Sort based on when the shipment was picked up.
Estimated Delivery Date: Organize shipments by the expected delivery date.
Promised Delivery Date: Sort based on the promised date for delivery.
Delivery Date: Organize by the actual delivery date.
Order Number: Sort shipments according to their order numbers.
Shipment Title: Organize based on the titles of the shipments.
You can choose to sort the data either Oldest to Newest or Newest to Oldest.
Shipment dashboard tabs
The shipment dashboard features seven default tabs designed to help you efficiently find, filter, and sort shipments. These tabs provide a streamlined way to manage and monitor your shipments, making it easier to stay organized and informed.
All Shipments: This tab displays a comprehensive list of all shipments irrespective of the tracking status, allowing you to view everything in one place.
Exceptions: This tab highlights shipments that have encountered issues or deviations from the expected delivery process, such as delays or problems with tracking. Know everything about exception shipments in this detailed tutorial.
Failed Attempts: The tab displays shipments that were not successfully delivered on the first try, indicating that a delivery attempt was made but was unsuccessful.
Expired: This tab shows shipments that are past their expected delivery window with no tracking information from the last 30 days.
Out for Delivery: This tab lists shipments that are currently on their way to the recipient, indicating they are in the final stage of the delivery process.
Delivered: This tab contains shipments that have been successfully delivered, allowing you to track fulfilled orders.
Pending: This tab shows shipments that are awaiting action from the carrier. Learn more about pending status in AfterShip Tracking
Create custom shipment views
AfterShip Tracking’s shipment visibility module enables you to create and save custom views for your shipment records based on specific conditions and criteria. This allows for quick access to important shipment information relevant to your business, facilitating more efficient shipment management.
Create new views
Custom views are created with the filters, sequence (order of column), column choices (show or hide), and sorting criteria. You can also save the search results under a view when you search for specific terms in the search bar.
Go to Shipments in the AfterShip Tracking admin
Go to the All tab, select the filters, edit columns, apply sorting conditions, or run a search to fetch the shipments data you want
a. Click Save view as in the extreme left end or,
b. Click the + Create new view. Select whether you want to save the current view with the applied filters or without them
Save the view with an easy-to-recognize name and use it later on for easy access without applying the filters again
The newly saved custom view will automatically appear at the top filter bar
The saved or default view can be edited with new filters, or you can remove some. Just click Save view as again to save the existing view with the updated version
You can select the saved view at any time to view only the orders that match your criteria
To switch between views, simply click the view you'd like to see
Saved views are available to all the members of one organization.
You can also edit and rename the default views (filters) with updated criteria to better meet your needs. Custom shipment views can include a combination of filters, sorting options, search results, custom columns, and column sequences.
Here’s the complete guide on how to create, edit, and remain custom shipment views can be implemented to prioritize the data you need most, allowing for easier monitoring of your shipments.
Bulk actions
The AfterShip Tracking Shipment Dashboard offers several bulk actions to streamline shipment management.
Bulk import : Upload multiple shipments at once using a CSV file.
Bulk export : Download data for multiple shipments for analysis or record-keeping.
Bulk update : Modify the status or details of multiple shipments simultaneously.
Bulk delete: Remove several shipments from your dashboard in one action.
Bulk update carrier: Assign tracking numbers or carriers to multiple shipments at once.
Bulk tag: Create and add tags to multiple shipments for easier organization and tracking.
Bulk search : Quickly find multiple shipments at once by tracking number to enhance your management process.
These bulk actions help save time and improve efficiency when managing large volumes of shipments.
Viewing shipment details
The AfterShip Tracking Shipment Detail sidebar provides a comprehensive view of shipment information and status updates.
| Component | Description | Additional considerations |
|---|---|---|
| Tracking number | Unique identifier for the shipment (e.g., 280836096790). | |
| View tracking page | Link to view detailed tracking information directly on the AfterShip branded tracking page. | To direct customers to view shipment updates, you need to enable and set up your branded tracking page. If you have multiple variations of the tracking page, customers will be sent to either the default page or the page that aligns with the applicable segmentation rules. |
| More Actions | Options for additional actions related to the shipment, such as viewing shipment updates on the carrier website, deleting, and retracking | |
| Supported actions | Use | |
| 1. View on carrier website | Direct link to see the shipment status on the carrier website. | |
| 2. View all notifications | Access to all notifications regarding the shipment. | |
| 3. Delete | Option to remove the shipment from the dashboard. | |
| 4. Retrack | Option to refresh the tracking information for this shipment. | |
| Status | View the current status of the shipment (e.g., In transit). | |
| Sub-status | Example, Departure scan which indicates the last scan of the package, showing it has left the origin facility. | |
| Update status | Option to manually update the status of the shipment to Delivered, Returned to sender, and Lost. | Learn more > |
| Send notification | Option to manually send email, SMS, or webhook notification of the current status of the shipment | |
| Estimated delivery | Projected delivery date for the shipment (e.g., Oct 28). | |
| Transit time | Duration the shipment has been in transit (e.g., 0 day, indicating it just started). | |
| On-time status | Alerts regarding potential delays (e.g., Trending late, +1d) or if the shipment is on-time (Trending on-time, -3d) or overdue.(Overdue, +4d | |
| Picked up | Date when the shipment was collected (e.g., Oct 22). | The progress bar will indicate the shipment's current stage in its journey, with colors reflecting its current status. |
| Delivered | Indicates whether the shipment has been delivered | Once the shipment is delivered, the progress bar will be fully colored to indicate completion. |
| Route | Journey of the shipment, showing origin and destination with all the shipment updates mentioned below from one checkout to another with timestamps. (e.g., BRASELTON, GA → FREMONT, CA / Info received Oct 19, 2024 at 05:16 pm → In transit Oct 23, 2024 at 12:15 am ). | |
| Show all updates | Option to view the complete history of tracking updates for the shipment. | |
| Shipment details | Section for editing or viewing specific details about the shipment. | |
| Order ID | Unique identifier for the order; currently not provided. | |
| Order number | Number associated with the order; currently not provided. | |
| Shipment title | Title for the shipment (same as the tracking number). | Click Edit to change the title of the shipment |
| Carrier (Slug) | The shipping carrier handling the delivery (e.g., FedEx). | Click the pen icon to update the carrier of the shipment. You can update the carrier 5 times per shipment. Learn more |
| Carrier service type | Type of service used for shipping (e.g., FedEx Home Delivery). | |
| Source/created At | Indicates how the shipment was created and the timestamp (e.g., API / Oct 22, 2024 or Shopify / Oct 13, 2024). | |
| Store | Name of the store from which the order originated (e.g., sales-demo-account) | |
| Shopify tags | The tags fetched from the eCommerce store (if any) are given to the order associated with the shipment. | |
| Shipping address | Address where the shipment is being delivered (e.g., Fremont, CA, US). | |
| Weight | Weight of the shipment (e.g., 23.3 lb). | |
| Carbon emissions | Information related to the carbon footprint of the shipment. | To activate the carbon emissions report please reach out to your sales representative. The feature is limited to Enterprise Standard and Advanced plan customers. |
| Shipment tags | Tags related to the shipment for easy identification. | Learn more about shipment tags. |
| Shipping method | Method used for shipping. (e.g., ground, air, water, etc.) | |
| Postal code | Postal code for the shipping address | |
| Promised Delivery Date | The delivery date you imported with the shipment or passed to AfterShip Tracking through the Tracking API. | |
| Estimated Delivery Date | This is the expected delivery date shown to customers in email and SMS notifications, and on your tracking page. (e.g., Oct 28, 2024). | All EDDs are in the customer’s local time. |
| Original estimated delivery date | The Original Estimated Delivery Date (EDD) is recorded in the admin as the first EDD that customers see on their email and branded tracking page. It is based on the earliest available EDD from various sources. (e.g., Oct 27, 2024). | |
| View EDD sources | The option to see the priority of sources used for this shipment's current EDD. You can change the priority of the EDD sources in the Post-purchase EDD section , but it will only take effect when the EDD next updates. | Learn more about how EDD sources are prioritized. |
| Delivered date | Actual date of delivery. | |
| Pickup date | Date when the shipment was picked up. (e.g., Oct 22, 2024). | |
| Order date | Date the order was placed. | |
| Customer | Section where customer information will be given | Click Edit to edit customer name and contact information. |
| Items | Lists the products included in the shipment. | |
| Additional info | Section for any extra details about the shipment | |
| Subscribers | Option to add subscribers for tracking updates | Click Add to add subscriber information. |
| Note | Section to add any notes related to the shipment. | Click Add to add any additional information or notes related to the shipment. |
| Custom Fields | Editable fields for additional information (e.g., store_name and store_url). | Learn more about how to add and use shipment custom fields. |
Updated on: 29/10/2024
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