Articles on: AfterShip Protection

File a Claim For Your Customers

You could also submit a claim for your customers in 2 ways:

- From the AfterShip Protection portal.
- From Your branded tracking page.

How to submit from the AfterShip portal?

Entrance: Active coverages > Coverage detail in ‘Active’ status > File a claim.

Click ‘File a claim’, fill in the claim details and the resolution method, and submit to the insurance company directly.

When you submit the claim from the admin site,
the resolution status will become ‘To be resolved’ if you disable the automation feature.
the resolution status will become ‘Resolved’ if you enable the automation feature.

You could also monitor the ‘claim status’ from the insurance company to know whether it’s being paid or not.

Updated on: 11/01/2023

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