Articles on: Tracking & Status

How to Filter Shipments by Issues

Plans: All Plans Platforms: All platforms


Quick filters on the shipments page help you efficiently monitor the shipments that are most important to you. AfterShip Tracking allows you to filter your shipments by tracking history issues, including Lost, Damaged, and Returned to sender.

How to use the issues filter

Navigate to Shipments in your AfterShip Tracking admin
Click Add filters and select Issues under Events section.

The Issues filter will display below the search bar. Click on it and select the issue type from the given options__**Lost**, Damaged, and Returned to sender. As soon as you select the issue type, the shipments with auto-refresh below.

To get the Issues column visible on the dashboard, you need to mark it visible via the Columns tab

Click the Columns tabs
Mark the Issues column visible by unselecting the eye button. You can also reposition the issue column on the dashboard by drag-and-drop button

Hit the Save button

Go back to the Shipments page to get the Issues column describing the type of issue against the affected shipments.

More filters describing the issue type including Redirected, Extreme weather, and Failed attempt are in the pipeline.

If you have any questions, feel free to contact our support team.

Updated on: 18/12/2023

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