Learn About Claim Status Update Notifications

Overview

AfterShip Protection sends status update notifications automatically to merchants whenever there is a change in the claim status to help them remain updated on the go.

📢 What you’ll learn

In this tutorial, we’ll discuss:

Notification to merchants
Notification to customers

Notification to merchants

Below are the different claim statuses for which you will receive a notification:

Unsubmitted
Submitted
Awaiting Documents
Approved
Paid
Denied
Closed

Note: The notifications are triggered to the contact email you fill in during the onboarding process.

Notification to customers

AfterShip Protection also notifies your customers whenever there is a resolution status update.

Below are the different notifications that your customers will receive when there is a status update:

Placed an order with AfterShip Protection
Filed a claim
Resolution status becomes ‘To be resolved’
Resolution status becomes ‘Resolved’
Resolution status becomes ‘Denied’

If you have any queries, feel free to reach out to our support team for quick assistance.

Updated on: 16/02/2023