Plans: All Plans | Platforms: Shopify
Overview
Engage customers with a personalized returns page and extend your brand’s post-purchase experience. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.
Add returns page URL to Shopify store navigation
Navigate to Customizations > Returns page in the AfterShip Returns admin.
Move to the Page URLs section and copy your returns page URL.
Go to your Shopify store admin.
Click on Online store > Navigation > Footer/Main menu > Add menu item.
Enter the page title (e.g. Returns & Refunds) and paste it in the link field.
Hit Save changes.
Add a hyperlink to your return policy content
Go to your Shopify store admin.
Click on Online store > Pages.
Select your store's return policy page.
Select the required text on the return policy page and link your branded returns page URL.
Save the changes.
You can also set up a custom domain for your branded returns page. Checkout this tutorial to know how.
Link returns page to order details page (except for canceled orders)
Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file.
Add the below-mentioned code to “
” block.
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>
Replace href value with your returns page URL.
For any further questions or help, please contact our chat support team or reach out to us at [email protected].