Overview
By default, notification emails are sent by AfterShip Returns standard support email address [email protected]. If you’d like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time.
Edit sender information
Go to the Sender info section in Notifications
Click the Edit button given alongside the sender name and email address
Edit the desired fields
a. Name: this name will be displayed on return emails b. Email: shows in your customer-facing sections whenever we show a support email link c. Save the changes
Verify sender email
To improve your delivery rate, verify your email address
Click Verify or add sender emails on the Edit sender info popup
You will be taken to the Sender emails section in the Organization settings
Click Add email and input the email address you want to send your newsletters and email notifications from
Add the confirmation code sent to your email address and click Add
Verify your domain by creating 3 CNAME records with the mentioned values at your domain's DNS settings to allow AfterShip Returns to send emails on your behalf.
Once entries are created at your domain's DNS settings, click Verify.
Why is email verification important?
Verifying your domain is crucial so that a third-party service (in this case, SendGrid via Automizely) can send emails on your behalf using your domain name as the sender (the From address in your emails).
This verification helps:
Prevent your emails from going to spam
Improve delivery rates
Protect your brand from spoofing and phishing attempts
How email verification works?
If you own a domain (like yourbusiness.com), you can verify it by adding specific DNS records through your domain host (e.g., GoDaddy, Namecheap, Cloudflare).
1. Required DNS Records (CNAME)
Allow SendGrid to send emails on your behalf.
Enable DKIM, a security feature that validates your email content and identity.
It may take 24–48 hours for these changes to take effect and for your domain to be verified.
2. Implement DMARC record (Optional)
Type | Name | Value |
CNAME | automizely | |
CNAME | s1._domainkey | |
CNAME | s2._domainkey |
Example (for domain: example.com)
CNAME: automizely.example.com → u22155578.wl079.sendgrid.net CNAME: s1._domainkey.example.com → s1.domainkey.u22155578.wl079.sendgrid.net CNAME: s2._domainkey.example.com → s2.domainkey.u22155578.wl079.sendgrid.net TXT: _dmarc.example.com → v=DMARC1; p=none; (optional)
Important consideration
To protect your email deliverability and domain reputation, we require a custom domain (like [email protected]) for email verification.
If you're using a free email provider (such as Gmail, Yahoo, Outlook, etc.), you won’t be able to complete domain verification because:
You don’t own the domain, so DNS-level changes (like adding CNAME records) are not possible
Free email providers don’t allow third-party services (like SendGrid via Automizely) to send emails on your behalf
For any further questions or help, please contact our chat support team or reach out to us at [email protected].