Plans: Essentials, Premium, Enterprise Platforms: All platforms
Overview
To better manage information sent to customers, you can turn a notification trigger on or off anytime you want. However, it is important to note that notification functionality depends on your subscription plan. Notifications are not supported on the Free plan, and users must upgrade to a paid plan to enable this feature.
Go to Notifications > Emails and SMS in your AfterShip Tracking admin
Shift the toggle to the right to Enable and to the left to Disable the appropriate triggers.
Note: These steps are applicable only for users on paid plans (Essentials and above). Free plan users must upgrade to a paid plan before toggling notifications can take effect.
If you have transitioned to the Free plan and wish to re-enable notifications:
Review Paid Plans: Visit the AfterShip pricing page to compare the features of the Essential and Pro plans.
Upgrade Your Plan: Select and subscribe to a paid plan that meets your requirements.
Verify Notification Functionality: Once upgraded, ensure that your notifications are functioning as expected.
