Articles on: Estimated Delivery Date (EDD)

Enable AI-Predictive Post-Purchase Estimated Delivery Dates

Plans: Premium, Enterprise Advanced Platforms: All platforms


After placing an order, customers are most eager to learn about its delivery timeframe. Consequently, eCommerce businesses strive to provide estimated delivery dates (EDDs) to proactively answer customers' frequent Where is my order? (WISMO) inquiries, enhancing their shopping satisfaction.

To offer broader coverage and more precise EDDs, AfterShip Tracking employs an AI model for predicting EDDs (AI EDD) across 101 major carriers presently, with plans for expansion.

Our AI model factors in variables like weather and traffic throughout the shipment journey, achieving a remarkable 90% on-time delivery rate.
Additionally, our AI model continuously updates EDDs based on real-time logistics data, enabling it to detect potential delays and notify customers promptly. This proactive approach has shown to boost the on-time delivery rate to an average of 95%.
Once activated, these estimated delivery dates will be visible on branded tracking pages, as well as in emails and SMS notifications.

Enable AI Predictive EDD

Go to Estimated Delivery Dates (EDD) > Post-purchase EDD in your AfterShip Tracking account
Scroll down to the AI Predictive EDD option and click Enable to activate the custom EDD calculation for your shipments
Click Manage to access the AI Predictive EDD set up portal

Select the date format. You get two options

a. Single date: This will give a single estimated delivery date to your customers. The carriers also provide a single date EDD. AfterShip's AI-engine is typically 91% accurate in providing single date EDDs.

b. Date range: With an average 96% accuracy, the AI engine will most commonly calculate a 2-day date range.

Settings will be auto-updated based on the date format selection

Our AI model currently predicts EDDs for 101 major worldwide carriers and will support more in the future. Click View carriers to check the complete list. If your preferred carriers are missing from the list contact us now


Enable Custom Post-Purchase Estimated Delivery Dates for Your Shipments

Updated on: 20/05/2024

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