Plans: All plans Platforms: All platforms
Overview
When it comes to shipping, you have two main options: Shipped by seller and Shipped via platform. Each of these choices brings its own set of rules and considerations, and making the right choice can significantly impact your business.
This tutorial highlights the differences between these two shipping methods, explaining how they work and what you need to know.
Difference between Shipped by seller and Shipped via platform
Shipped by seller
When you opt for Shipped by seller, you have the flexibility to print the shipping label from your own carrier account. After printing the label, you can pack your products and hand them directly to your chosen carrier. When using this option, you must select a carrier from the list of TikTok Shop selected carrier partners.
Shipped via platform / Shipped by TikTok
When your orders are designated as "Shipped via Platform" or "Shipped by TikTok," the process involves printing labels from TikTok Shop's carrier account within the TikTok Shop Seller Center (TTS). After label printing, you'll prepare your products for shipment and initiate the collection request within the TTS, subsequently allocating the package to the carrier assigned by TTS.
Note: To use your current shipping service for label printing, please set Shipping Options as Shipped by Seller.
UK TikTok help articles
Essential pre-shipping settings
1. Set up your Pick-up Warehouse and Return Warehouse.
Navigate to Seller Center > My Account > Account settings > Warehouse Settings >.
Add your Pick-up Warehouse and Return Warehouse.
2. Set up Shipping Options.
Navigate to Seller Center > Shipping > Shipping Options.
Note: If you've selected Shipped by seller as your shipping option, remember to pick your default provider from the list. It's crucial to keep in mind that you can only use the shipping providers you've chosen from this list for your orders.
3. Check the Sales Information of your product.
Confirm that the delivery option is set to either Default or Custom to align with your preferred shipping method. For instance, if you plan to print shipping labels using your own carrier account, select either Default or Custom - Shipped by Seller.
US TikTok help articles
Essential pre-shipping settings
1. Set up your Pickup Warehouse and Return Warehouse
Navigate to Seller Center > My Account > Account Settings > Warehouse Settings > Add warehouse.
2. Set up Shipping Options
Navigate to Seller Center > Shipping > Shipping Options.
To buy and print labels using external services like ShipStation or Click & Drop, simply choose Seller shipping as your preferred option. If you set Seller shipping as your preferred shipping option, you're limited to using the approved TikTok-recommended shipping service providers. It's important to note that any changes you make to the shipping or delivery options will only apply to future orders; your existing orders will remain unaffected.
Please contact our support team for quick assistance if you have any questions.