Plans: All plans Platforms: All platforms

Overview

If you're experiencing issues with syncing eCommerce platform orders' tracking information to your TikTok Shop store, there could be a couple of reasons.

Additionally, note that the integration flow is Shopify → AfterShip Feed → TikTok Shop, and direct connections to TikTok Shop without an intermediary platform like Shopify are not supported.

When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). You must, however, meet the following criteria:

The logistics service provider must be from the approved list of TikTok Shop's Integrated Carriers.
You must upload valid traceable tracking ID to the Seller Center for all dispatched orders.3. Amazon Vendor Accounts are not supported for TikTok Shop integrations through AfterShip Feed.

Sync valid tracking numbers to TikTok Shop

To ensure your tracking numbers are synced to TikTok Shop, follow these steps:

Step 1: Check if your tracking information is valid

Step 2: Set up carrier mapping on AfterShip Feed

Step 1: Check if your tracking numbers and carrier are valid

Upon entering the tracking number (Tracking ID on TikTok Shop) into the Seller Center Manage Orders Panel, the matching carrier should appear in the shipping provider list.

Go to Manage Orders in the TikTok Shop admin
Click Add tracking info to add tracking information to orders ready to be shipped
In the popup, add the Tracking ID. A matching carrier based on the tracking number format will appear in the shipping provider list
Select the corresponding carrier from the list and click Confirm package(s)

If the tracking number is valid, the order status will change to Ready to ship
If the tracking number is not valid, an error message will display

To check if your carrier is valid, you can also find all approved TikTok Shop Integrated Carriers for your store’s region in the shipping provider list.

The integrated carriers approved by TikTok Shop UK can be found here. The integrated carriers approved by TikTok Shop US can be found here.

Step 2: Set up carrier mapping on AfterShip Feed

Carrier mapping is the process of linking each carrier used by your store to its corresponding logistics provider on TikTok Shop. This allows you to automatically sync tracking information between both platforms without any manual intervention required.

The shipping service names can vary across platforms. To reduce mismatches, we provide a carrier name mapping tool to help match carriers so TikTok Shop orders can be shipped smoothly. You can map the names of the carriers you use on your eCommerce platform to the corresponding shipping provider on TikTok Shop.

Note: Different carriers have different tracking number formats. To sync orders successfully, make sure your tracking numbers match the format of the corresponding shipping provider on TikTok Shop.

Ensure you use TikTok-approved carriers for all shipments to avoid synchronization errors.

To set up carrier name mapping,

Go to Settings > Channel settings > Fulfillment sync in the AfterShip Feed admin
Select the sales channel for which you are undertaking the carrier mapping from above
Click + Add mapping
Add your store carrier in the field defined and in the second field add the name of the corresponding carrier on TikTok Shop.

If you’ve had any orders that failed to sync, the corresponding carriers will automatically appear in the carrier name list. You can also enter carrier names manually.

For example, if you encounter the error "The carrier Amazon is not included in TikTok Shop’s carrier list," you can resolve it by navigating to AfterShip Feed > Settings > Channel settings > Fulfillment sync, and adding a mapping where the store-side carrier is Amazon MCF and the TikTok-approved carrier is "Amazon Logistics JP."