Overview
Need to access more advanced features or adjust your AfterShip Returns plan to fit your business needs? You can easily upgrade, downgrade, or cancel your subscription at any time, whether you’re billed via AfterShip (Stripe) or Shopify.
Visit the AfterShip Pricing page to review all available plans before making changes.
Upgrade your plan (AfterShip Billing Users)
AfterShip billing users are the ones using Stripe for payment processing.
Go to Billing in your AfterShip Returns settings.
You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Select Upgrade now to open the comparison table of AfterShip Returns plans.
Choose the desired plan and click Choose {plan}.
A confirmation window will appear showing the new plan details. Review the information, then click Upgrade plan to finalize the upgrade.
Downgrade your plan (AfterShip Billing Users)
Go to Billing in your AfterShip Returns settings.
You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Click the (....) icon, then Downgrade to open the comparison table of AfterShip Returns plans.
Choose the desired plan to downgrade to and click Choose {plan}.
A confirmation window will appear showing the new plan details. Review the information, then click Downgrade plan to finalize the upgrade.
Upgrade your plan (Shopify billing users)
If your AfterShip account is connected to Shopify, your subscription is managed through your Shopify billing.
Go to Billing in your AfterShip Returns settings. You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Select Upgrade now to open the comparison table of AfterShip Returns plans.
Choose the desired plan and click Choose {plan}.
Click Confirm and you will be directed to your Shopify store.
Click Approve subscription.
You’ll be redirected back to AfterShip, and your new plan will be activated.
Downgrade your plan (Shopify billing users)
Go to Billing in your AfterShip Returns settings. You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Click the (....) icon, then Downgrade to open the comparison table of AfterShip Returns plans.
Choose the desired plan and click Choose {plan}.
Click Confirm and you will be directed to your Shopify store.
Click Approve subscription.
You’ll be redirected back to AfterShip, and your new plan will be activated.
Note: The free plan is also available as a downgrade option in the plan comparison table.
FAQs
Q. Will I retain access to my data after downgrading to the free plan?
You will still have access to your previous returns data after downgrading to the free plan. As an additional safeguard, you can export your data to a CSV file before making the change.
Q. When does an upgrade take effect?
Upgrades are applied immediately after confirmation. You’ll gain access to new features and return limits right away.
Q. When does a downgrade take effect?
Downgrades take effect at the start of the next billing cycle. You’ll continue to use your current plan until the current cycle ends.
Q. How long is each billing cycle?
Each billing cycle lasts 30 days.
Q. How to upgrade from a Free Plan to a Paid Plan?
Go to the Home page of the AfterShip Returns admin.
Click Upgrade Now > choose a desired paid plan.
Confirm plan and add payment details.
Click Upgrade Plan.
Q. Can I test the plan features before purchasing?
Yes, we offer a 7-day free trial plan to help you test all the premium features of AfterShip Returns before purchase.
Q. How can I upgrade to the Enterprise plan?
To upgrade to the Enterprise plan, please contact the AfterShip Sales team.
Q. How can I change my AfterShip Returns plan?
You can choose a plan based on your business needs and return volume. Plans can be upgraded or downgraded at any time from your account settings.
Q. Can I use one AfterShip subscription for multiple platforms?
Yes. A single AfterShip subscription can be used for multiple platforms. You can connect multiple stores from different platforms like Shopify, BigCommerce, Magento, and others under the same AfterShip account.
Tips for better account management
Review usage regularly: Check your returns quota and feature needs before upgrading.
Set renewal reminders: Keep track of billing dates to avoid interruptions.
Consolidate accounts: If you manage multiple stores, link them under one AfterShip account for easier management.
Export your data before downgrading: If you're downgrading to a free plan, consider exporting your returns data to a CSV file as a precaution.