Overview
Need to access more advanced features or adjust your AfterShip Tracking plan to fit your business needs? You can easily upgrade, downgrade, or cancel your subscription at any time, whether you’re billed via AfterShip (Stripe) or Shopify.
Visit the AfterShip Pricing page to review all available plans before making changes.
Upgrade your plan (AfterShip Billing Users)
AfterShip billing users are the ones using Stripe for payment processing.
Go to Billing in your AfterShip Tracking settings.
You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Select Upgrade now to open the comparison table of AfterShip Tracking plans.
Choose the desired plan and click Choose {plan}.
A confirmation window will appear showing the new plan details. Review the information, then click Upgrade plan to finalize the upgrade.
Downgrade your plan (AfterShip Billing Users)
Go to Billing in your AfterShip Tracking settings.
a. You can view your current plan, usage quota, and billing cycle details in the Current plan section.2. Click the (⋯) icon, then Downgrade to open the comparison table of AfterShip Tracking plans.
Choose the desired plan to downgrade to and click Choose {plan}.
A confirmation window will appear showing the new plan details. Review the information, then click Downgrade plan to finalize the upgrade.
Upgrade your plan (Shopify billing users)
If your AfterShip account is connected to Shopify, your subscription is managed through your Shopify billing.
Go to Billing in your AfterShip Tracking settings.
a. You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Select Upgrade now to open the comparison table of AfterShip Tracking plans.
Choose the desired plan and click Choose {plan}.
Click Confirm, and you will be directed to your Shopify store.
Click Approve subscription.
You’ll be redirected back to AfterShip, and your new plan will be activated.
Downgrade your plan (Shopify billing users)
Go to Billing in your AfterShip Tracking settings.
a. You can view your current plan, usage quota, and billing cycle details in the Current plan section.
Click the (⋯) icon, then Downgrade to open the comparison table of AfterShip Tracking plans
Choose the desired plan and click Choose {plan}
Click Confirm, and you will be directed to your Shopify store
Click Approve subscription.
You’ll be redirected back to AfterShip, and your new plan will be activated.
FAQs
1. When does an upgrade take effect?
Upgrades are applied immediately after confirmation. You’ll gain access to new features and tracking limits right away. Additionally, you will be charged the corresponding amount for the new tier from the date of the upgrade.
2. When does a downgrade take effect?
Downgrades take effect at the start of the next billing cycle. You’ll continue to use your current plan until the current cycle ends. Since the current cycle has already been paid, the new plan will be applied at the start of the next billing period. Alternatively, you can cancel your current plan and purchase a lower-tier plan immediately. This action starts a new billing cycle from the day of repurchase, and you will be charged the full monthly amount for the new plan.
3. How long is each billing cycle?
Each billing cycle lasts 30 days.
4. How do I upgrade from a Free Plan to a Paid Plan?
Go to Home in your AfterShip admin.
Click Upgrade Now on your Free plan.
Choose a plan from the pricing page.
Select Tracking only or Bundle.
Choose your billing period and enter payment details.
Click Upgrade plan to confirm.
5. Can I use one AfterShip subscription across multiple platforms?
Yes! A single AfterShip subscription supports multiple stores across different platforms (e.g., Shopify, BigCommerce, Magento).
6. Can I test the plan features before purchasing?
Yes, we offer a 7-day free trial plan to help you test all the premium features of AfterShip Tracking before purchase.
7. How can I upgrade to the Enterprise plan?
To upgrade to the Enterprise plan, please contact the AfterShip Sales team.
8. Who is authorized to upgrade or downgrade a subscription?
Only Organization Owners and Admins can upgrade or downgrade plans. To see the full list of permissions assigned to each role within an organization, refer to this article.
9. What if I want to downgrade to the most basic plan?
You can follow the same steps outlined above to select the most basic plan. Use the plan comparison table to review features and confirm your choice.
10. Can I reduce my shipment quota by downgrading?
Yes, you can downgrade to a plan with a lower shipment quota. The process is the same as outlined above. Be sure to review the changes to your quota and features before confirming.
Tips for better account management
Review usage regularly: Check your tracking quota and feature needs before upgrading.
Set renewal reminders: Keep track of billing dates to avoid interruptions.
Consolidate accounts: If you manage multiple stores, link them under one AfterShip account for easier management.