Plans: Premium, Enterprise | Platforms: All platforms

Overview

AfterShip Warranty is an add-on to AfterShip Returns that unifies warranty claims management and reverse logistics on a single platform. Once enabled, your team can build self-service warranty portals, manage claim vetting and resolution from a centralized dashboard, and keep customers informed at every stage of the warranty journey.

What you can do with AfterShip Warranty

Set up a self-service warranty portal for customers to submit claims independently
Build multiple warranty pages to serve different sales channels including, eCommerce platforms, dealers, retailers, and more
Get a centralized view of all incoming warranty claim requests on one intuitive dashboard
Track the current status and resolution of every claim at a glance
Sync customer order data automatically from connected eCommerce platforms
Send automated status notifications to customers throughout the claims process
Configure carriers and return locations for seamless repair, return, or replacement workflows

Get started

Step 1: Confirm your plan eligibility

You must be on AfterShip Returns' Premium or above plan to use its Warranty feature. Learn more about AfterShip Returns' pricing model and compare plans to choose the one that best suits your needs.

Step 2: Set up and customize your branded warranty pages

Build branded warranty pages where customers can submit claims directly, with support for multiple pages tailored to different sales channels and customer segments.

Want to go further?
Upload custom fonts for full visual brand consistency.

Step 3: Configure warranty notifications

Keep customers informed at every stage of their warranty claim lifecycle with automated email notifications.

Step 4: Set up your warranty period

The warranty period defines the timeframe within which customers can submit a claim after purchasing or receiving a product. Configure this before going live, without it, claim eligibility cannot be enforced.

Step 5: Create your warranty reason library and groups

Define the warranty claim reasons customers can select when submitting a request, giving your team structured, actionable data on every claim.

Step 6: Set up warranty shipping carriers and locations

Configure the carriers and warehouse locations used for product repair, return, or replacement.

Step 7: Configure auto-generated tags and notes for warranty orders

Automatically apply tags and notes to warranty orders on your eCommerce platform for easier tracking and order management.

Step 8: Issue store credit for warranty claims

For claims where a product cannot be repaired or replaced, you can issue store credit directly from the AfterShip Warranty dashboard, without logging into Shopify or any other platform. Configure this resolution method so your team is ready to act on claims from day one.

Step 9: Understand the functions of warranty claims dashboard

Get a panoramic view of all incoming warranty claims, their current status, and resolution progress from one place.

Step 10: Create and process a test warranty claim request

Once your setup is complete, this is where the work happens. Submit and test processing warranty claims, approve or reject requests, and manage resolutions like repair, replacement, or store credit, from the RMA detail page.

Want to go further?
Customize replacement order prefix and suffix for easier Shopify tracking.