Overview
Exporting return data in AfterShip Returns is a straightforward process that allows you to customize your exports using filters and understand the platform's data retention policies. Below is a comprehensive guide to help you navigate this process.
AfterShip Returns provides tools to export detailed return data from the Returns (RMA) dashboard. You can apply filters to customize your export or retrieve all returns within the last 365 days. For data older than 365 days, aggregate analytics reports are available.
Additionally, it is important to note that returns data older than 365 days cannot be retrieved or exported, even by support teams, as there is no manual method to access such data.
Using filters for custom exports
To export a filtered list of returns, including customer-reported return reasons:
Open the Returns (RMA) dashboard in your AfterShip Returns admin.
Apply the desired filters, such as Request date, Return reason, Return status, and Sub reasons.
Once the filters are applied, proceed to export the data. The exported file will reflect the filters you selected. Additionally, you can filter by product attributes such as Product Type, provided these fields exist in your returns dataset. If a field is unavailable, it cannot be used for filtering.
Step-by-step export instructions
Follow these steps to export return data:
Navigate to the Returns dashboard in your AfterShip Returns admin.
Click the Export button. The Export button is located in the top-right corner of the dashboard for easy access.
In the export range options, choose one of the following:
a. Filtered Data: Apply filters to narrow down the dataset and export only matching records.
b. All Returns: Export all returns created in the last 365 days. Note that this option only includes returns within the 365-day retention period, as data older than this is not retrievable.
4. Specify the recipient email address where the CSV link will be sent.
5. Click Export Returns. A CSV file link will be emailed to you. Processing time may vary depending on the data volume.
By following these steps and understanding the data retention policies, you can efficiently manage and analyze your return data in AfterShip Returns.
Limitations and retention policies
Returns data older than 365 days cannot be retrieved or exported. This limitation applies to both users and support teams, with no manual method to access such data.
FAQs and troubleshooting
1. What if I can’t find the field I want to filter by?
Ensure that the field is included in your returns dataset. If it’s not available, you may need to adjust your data collection settings.
2. Can I retrieve data older than 365 days?
No, data older than 365 days is not retrievable due to retention policies.