Skip to main content

Set Up a Custom Domain for the Branded Tracking Page

Set Up a Custom Domain for the Branded Tracking Page in AfterShip Tracking: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Plans: Premium, Enterprise Platforms: All platforms

Overview

AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement.

How does a custom domain work?

You can use your own custom URL (for example: http://track.yourdomain.com/ or any URL of your choice) to display the tracking information instead of using the default AfterShip-hosted tracking page URL (http://username.aftership.com/tracking_number).

SSL certificate

Enabling SSL is mandatory due to a new Cloudflare policy. If you're already using a custom domain, make sure SSL is enabled to ensure an uninterrupted experience.

Acquire a domain from a domain registrar

There are numerous DNS providers that can assist store owners in registering or renting a domain. Popular options include Cloudflare, OpenDNS, and Google, among others. If you don’t already have a domain, you can easily purchase one from services like GoDaddy, Domain.com, Bluehost, and similar providers.

Create a CNAME record in your domain’s DNS provider

To link your custom domain to AfterShip, you need to set up a CNAME record:

  1. Log in to your DNS provider's platform.

  2. Create a new CNAME record.

  3. Choose CNAME as the record type.

  4. Enter a subdomain name (e.g., track).

  5. Set the Target to domains.aftership.com.

Refer to your DNS provider’s documentation for specific instructions on how to create a CNAME record. For example, you can follow the process on Cloudflare.

The interface may vary depending on your DNS provider's user interface

CNAME record changes may take up to 72 hours to propagate, but they often take effect much sooner.

Set up a custom domain in AfterShip Tracking

  1. Go to Tracking pages in your AfterShip Tracking admin.

  2. Navigate to URLs and domain > Universal URLs.

    URLs and domain section under Tracking pages section

  3. Click Manage Domains.

  4. You will enter the Domains section under the Organization settings of your AfterShip account.

    Domains set up under AfterShip Organization settings

  5. Click Add custom domain.

  6. Enter your custom domain (e.g., track.yourdomain.com) and select the product you'd like to associate with the domain.

    For example, a customer might choose to use track.brandname1.com exclusively for Tracking, and returns.brandname.com exclusively for Returns.

    Add custom domain

  7. Click Add. Once added, your custom branded tracking page URL will be ready for use.

Once you save the CNAME, it can take up to 24 hours for it to propagate and properly point to AfterShip. You can also insert this URL into the track button code of your store page.

Related Articles
Set Up a Custom Domain for Branded Returns Page
Create CNAME Entry for Branded Returns Page in GoDaddy
Add and Use Custom Fonts for Branded Tracking Page
Set Up and Customize the Branded Tracking Page
SSL Certificate for the Branded Tracking Page
Did this answer your question?