Overview
In order to improve the claim approval process efficiency for the insurance company, we let the merchants review the claim info before submitting it to the insurance company by default to help reduce the back-and-forth communication.
Merchants can submit claims directly to the insurance company via a simple process.
How to enable automatic claim submissions
Log in to AfterShip Tracking admin.
Go to Protection > Settings.
Scroll down to Automatically submit claims and check the given option.
Once you enable the setting, all new claims will be submitted to the insurance company directly, and this setting won’t affect the submitted claims. The initial resolution status will be ‘to be resolved’ if you enable this feature.
If you disable the setting, you need to review all new claims first before submitting it to the insurance company. You could add more information to the claim for smooth processing. The initial resolution status will be ‘unsubmitted’ if you disable this feature.
FAQs
Q1. Will enabling or disabling this setting affect the submitted claims?
No, the claims that are already submitted won't be affected with this change.