How to Disconnect or Uninstall the AfterShip App from Shopify
If you need to disconnect or uninstall the AfterShip app from your Shopify store, follow the steps below. This guide also covers managing multiple store connections and switching accounts. This guide also addresses issues where a Shopify store is already connected to another AfterShip organization, providing steps to resolve such conflicts.
Uninstalling AfterShip from Shopify
To completely uninstall the AfterShip app from your Shopify store:
Log in to your Shopify admin dashboard.
Navigate to Settings > Apps and sales channel settings.
Locate the AfterShip app in your installed apps list.
Click the three-dot menu (•••) next to the app name.
Select Uninstall to remove the app from your store.
Disconnecting a Shopify Store from AfterShip
If you want to disconnect a Shopify store from AfterShip, for example, to connect it to a different AfterShip organization (a Shopify store can only be connected to one AfterShip organization at a time):
Sign in to your AfterShip account.
Go to the Apps > Store connections section.
Find the Shopify connection you want to remove.
Click the three-dot (ellipsis) menu next to Shopify and select Delete/Disconnect.
Alternatively, you can disconnect the store directly from Shopify:
In Shopify admin, go to Settings > Apps.
Find AfterShip Tracking, click the three dots (more options), and select Uninstall.
Reconnecting the store to the desired organization
Log out of the current AfterShip organization.
Log in to the AfterShip account for the organization you want to connect the store to.
Navigate to the Apps section.
Add the Shopify store by following the connection prompts.
Managing multiple store connections
If a store is blocked by a conflicting organization, ensure you disconnect it from that organization before attempting to reconnect it to AfterShip.
To remove additional stores while keeping your primary store connected to AfterShip:
Open your store connections page in AfterShip.
Locate the store you want to remove.
Click the Action menu for that store.
Select Delete (or Remove) to disconnect it.
After removal, orders will no longer be imported from that store.
FAQs
1. What if my store is blocked by a conflicting AfterShip organization?
If your store is blocked by an older or conflicting organization, you must first disconnect it from that organization. After disconnection, reinstall the AfterShip app from your Shopify store and reconnect it to the desired organization.
2. Does the Shopify account owner need to disconnect the app?
Yes, disconnecting the AfterShip app from Shopify involves organization-level settings, which can only be changed by the Shopify store owner.
3. How do I remove an unwanted Shopify store connection in AfterShip Tracking?
To remove an unwanted Shopify store connection:
In AfterShip Tracking, go to Tracking dashboard > Apps.
Open Shopify under Store connections.
Click Action next to the store you want to remove.
Select Delete connection for that store.
By following these steps, you can effectively manage your Shopify store connections with AfterShip, whether you need to uninstall the app, switch accounts, or manage multiple stores.