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FAQs

Answer common tracking, parcel, carrier, delivery, billing, and account questions.

1 author31 articles
Frequently Asked Questions About Branded Tracking Page
Where is AfterShip branding visible and how can it be removed?
What is the Expected Delivery Date for My Order?
Why Is My Package Stuck in Transit for so Long?
How to Change the Carrier Pickup Point?Change the Carrier Pickup Point in AfterShip Tracking: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.
FAQs About AfterShip® ProtectionAfterShip Protection: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and keep store operations accurate.
What Does the Expired Status Mean?What Does the Expired Status Mean in AfterShip Tracking: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.
Frequently Asked Questions on Spanish Seur Tracking UpdatesFrequently Asked Questions on Spanish Seur Tracking Updates in AfterShip Tracking: follow setup steps, configure key options, verify behavior.
Common Reasons for Shipment Import FailureCommon Reasons for Shipment Import Failure in AfterShip Tracking: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.
How to Create a HAR File for AfterShip Support CasesCreate a HAR File for AfterShip Support Cases: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.
How can I change the currency for my account in AfterShip?
Frequently Asked Questions on SF Express Tracking UpdatesFrequently Asked Questions on SF Express Tracking Updates in AfterShip Tracking: follow setup steps, configure key options, verify behavior.
Frequently Asked Questions About Carrier Auto-correction
Frequently Asked Questions About Sales Taxes Charged by AfterShip
How to Change the Contact Details for My Order?
Frequently Asked Questions on AfterShip Tracking Trial PlanYou can extend or cancel the AfterShip trial plan. Find answers to common questions about AfterShip’s free trial and how to upgrade.
Why Is My Order Pending?
How to Change the Delivery Address?
How to Change the Pin of Your Delivery Address?
Where Is My Package?
When will my package arrive?
When is my package estimated to arrive?
How Can I Reschedule the Delivery Date?
Frequently Asked Questions on How to Excel During Festive Seasons
How long will it take for my parcel to be delivered?
How can I identify the carrier for my shipment?
Does AfterShip Tracking handle physical deliveries or delivery-related inquiries?
Why can’t I view or update shipment data older than 120 days in the AfterShip Tracking dashboard?
How can I troubleshoot API errors like 404 NotFound or 4004 Tracking does not exist in AfterShip?
Can AfterShip expedite or change delivery timelines?
How can I disconnect or uninstall the AfterShip app from my Shopify store?
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