Overview
AfterShip is a shipment tracking platform designed to aggregate and display tracking updates from various couriers. It is not a courier or shipping company and does not handle physical deliveries, investigate delivery issues, or contact couriers on behalf of users.
Key clarifications
Role of AfterShip Tracking
AfterShip provides tracking updates based on information received from integrated couriers. It does not physically handle packages or control shipment movement.
The platform does not guarantee delivery dates or provide delivery time confirmations. For such inquiries, users should contact the courier or merchant directly.
Handling Delivery Issues
AfterShip does not manage delivery problems such as delays, lost packages, or misdeliveries. Users are advised to:
a. Contact the courier responsible for the shipment for updates or investigations.
b. Reach out to the merchant or seller for assistance with order-related concerns.
Supported Carriers
AfterShip supports tracking for a 1300+ parcel carriers and freight forwarders. Users can check the list of supported carriers on the platform’s carrier directory page. If a carrier is listed and activated, its shipments can be tracked through AfterShip.
FAQs
1. Does AfterShip possess my package?
No, AfterShip does not have possession of any packages. It only displays tracking updates provided by the courier.
2. Can AfterShip contact the courier for me?
No, AfterShip cannot contact couriers on behalf of users. However, the platform may provide publicly available contact information for couriers on the tracking page.
3. What should I do if my package is delayed or lost?
For delivery-specific issues, users should:
Check the tracking updates on AfterShip Tracking Shipments dashboard to identify the courier handling the shipment.
Contact the courier directly for further assistance.
Reach out to the merchant or seller for additional support.
Conclusion
AfterShip is a powerful tool for tracking shipments but does not handle physical deliveries or delivery-related inquiries. For any issues with your shipment, please contact the courier or the merchant directly.