Reach out to your carrier or shipping company to get the details on the whereabouts of your package. You can get the courier's contact information from AfterShip’s website.
Here at AfterShip, we provide the best shipment tracking service for thousands of brands and online retailers. We are not the shipping company or carrier that handles the actual delivery of your order. We are a shipment tracking platform that gets the tracking updates from the courier and shows it to you on our software.
Reasons for not getting updates on packages
Delivery time varies depending on the shipping service type the carrier has opted for.
Depending on the destination, the delivery may sometimes be delayed. For packages coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Delivery may get held up due to a delay in completing customs declarations.
My package seems to be missing
If your package is marked delivered, but you haven't received it yet, then it might have been accepted by your neighbours or security guard. It is also possible that your package is marked delivered by mistake. However, if delayed order updates are the reason for your worry, the aforementioned reasons may be the cause.
What to do if there is no update on your package for a long time?
Reach out and request that your carrier or shipping company check the status of your package.
Ask your shipper or seller about the shipping service type and expected delivery time.- Check your tracking page on Automizely/AfterShip. The carrier's name is usually displayed alongside the tracking information.
Review your order confirmation email or receipt, which often includes the carrier's details.
You can easily get carrier contact information from AfterShip’s website. If you don’t have the tracking number or are not sure which carrier or shipping company is handling your package, please reach out to your seller or shipper to obtain the required information.
What to do if you cannot reach the carrier?
If you are unable to contact the carrier responsible for your shipment, there are several steps you can take to resolve the issue effectively:
Contact the Merchant or Store: If you cannot reach the carrier, your first step should be to contact the merchant or store where you placed the order. Merchants often have direct communication channels with couriers and can assist in resolving the issue or provide updates on your shipment.
Explore Alternative Contact Methods: If the carrier's listed phone numbers are not working or there is no local contact option, visit the courier's official website. Many couriers provide alternative communication channels, such as email, live chat, or online forms, which may help you get in touch with them.
Additional Tips
Always use official carrier websites or verified directories to avoid misinformation.
Keep your tracking number and order details handy when contacting the carrier or merchant for faster assistance.
The merchant or seller can also escalate the issue with the carrier on your behalf if needed. They may offer solutions such as a replacement or refund if the shipment cannot be located.
Check the courier's website for any service updates or announcements that might explain the communication issue.
Where to find carrier contact details?
For any order status-related queries and concerns, you can contact the carrier service directly through their website or customer service contact information. You can find the contact details of our partner carriers by visiting the
1. Carrier list page
Go to the Carriers list page on the AfterShip website.
Select a carrier from the list or search for the carrier you want. Click on it to open its details page. You can find the carrier website and customer service contact information below the carrier introduction.
2. AfterShip public tracking page
Go to AfterShip's public tracking page directly, insert the tracking number, select the carrier or let AfterShip's auto-detection feature suggest the carrier, and get the tracking details of your package. You will see the Contact option below the tracking updates. Click on it to open a small pop-up with the carrier contact details.
