Overview
If you encounter a blank page when trying to access the AfterShip app from your Shopify admin, this issue is often caused by browser-related problems such as cached data, cookies, or redirection errors. Follow these steps to troubleshoot and resolve the issue:
Step 1: Clear browser cache and cookies
Open your browser settings and navigate to the option for clearing browsing data.
Select the options to clear cookies and cached files.
Reload the Shopify admin page and try accessing the AfterShip app again.
For Google Chrome users, navigate to Settings > Privacy and security > Clear browsing data. Set the time range to "All time," check "Cookies and other site data" and "Cached images and files," and click "Clear data."
Step 2: Try a different browser or incognito mode
Open an incognito or private browsing window in your current browser.
Alternatively, switch to a different browser to rule out browser-specific issues.
Attempt to access the AfterShip app from the Shopify admin again.
Using incognito mode prevents interference from existing cookies or cached data, which can help resolve the issue.
Step 3: Use the direct AfterShip login URL
Instead of accessing AfterShip through the Shopify Apps menu, use the direct AfterShip login URL.
Log in with the same email address associated with your Shopify account.
Bookmark the direct login URL for easier access in the future.
Step 4: Enable cookies and refresh
Ensure that third-party cookies are enabled for both Shopify and the AfterShip app domain.
In Google Chrome, go to Settings > Privacy and security > Cookies and other site data and select "Allow all cookies" or add exceptions for Shopify and the app domain.
Refresh the page and try accessing the app again.
Additional tips
If the issue persists, sign out of your AfterShip account and sign back in.
Bookmark the direct AfterShip login URL to bypass Shopify-related redirection issues in the future.
If none of the above steps work, uninstall the AfterShip app from Shopify and reinstall it. Complete the authorization flow again from the Shopify Apps section.
By following these steps, you should be able to resolve the blank page issue and access the AfterShip app seamlessly. If the problem continues, consider reaching out to AfterShip support for further assistance.