Plans: All plans | Platforms: Amazon Seller Central
Overview
Connect your Amazon Seller Central account with AfterShip Tracking to automatically import MCF order tracking information, monitor deliveries across 1200+ carriers, and provide a centralized view of shipment performance and exceptions.
This integration helps you:
Sync FBA orders with AfterShip for real-time carrier visibility.
Monitor delivery performance and shipment exceptions from a centralized dashboard.
Keep Amazon customers informed about their shipments and reduce WISMO inquiries.
Before you start
Limitation
Amazon Seller Central does not support self-service import settings. AfterShip Tracking applies a predefined set of import conditions to your Amazon orders, and these conditions cannot be edited in the app.
You can link AfterShip Tracking with your Amazon Seller Central store in two ways:
Through the Amazon Selling Partner App store
Through AfterShip Tracking
Connect Amazon Seller Central store through AfterShip Tracking
To connect your Amazon Seller Central store to AfterShip Tracking, follow these steps:
Access AfterShip Tracking Admin: Log in to your AfterShip Tracking admin dashboard.
Navigate to the Apps Section: Go to the Apps > Directory section.
Find Amazon Seller Central Integration: Search or locate the Amazon Seller Central integration from the list of available options.
Install the Integration: Select the Amazon Seller Central integration and click Get started.
On the App installation dialogue box, click Install App.
Based on the AfterShip product admin you are accessing the app from, the Integrate with dropdown would be auto-selected with the said product.
Authorize the Connection: Follow the on-screen prompts to authorize the connection. You may be redirected to Amazon Seller Central to review and approve permissions.
Select Your Organization: If you manage multiple organizations in AfterShip Tracking, choose the correct organization (your online store) for this integration.
Authorize AfterShip Tracking: Review the permissions you are giving AfterShip Tracking to view or edit your Amazon data and click Confirm.
Verify that the connection has been established successfully by visiting AfterShip Tracking's Apps section, and click Store connections to check the status.
Your store URL will be labelled as Connected on the Amazon connection page.
Once these steps are completed, your Amazon Seller Central store will be successfully connected to AfterShip Tracking, enabling you to manage tracking and shipping updates efficiently.
Complete store connection actions
Once you connect your Amazon store to AfterShip Tracking, there is one action that we recommend setting up.
Add relevant carrier accounts
Adding carriers to your AfterShip Tracking account helps improve carrier auto-detection and ensures tracking updates are retrieved correctly. Some carriers can be added and used immediately, while others require you to add and connect a carrier account before you can receive tracking updates
Once the connection is established and relevant carriers are added, AfterShip Tracking will automatically import orders from Amazon every 30 minutes.
Which orders are imported
After your Amazon store is connected, AfterShip Tracking imports orders every 30 minutes. Orders are imported only when they meet all applicable conditions below. If the order date, payment status, or fulfillment status does not qualify, the order is not imported.
New orders
Orders placed after you connect your store are imported automatically. The order must have been created within the last 120 days.
Existing orders
Orders placed before you connect your store are checked against the import conditions applied to your platform. For Amazon Seller Central, AfterShip Tracking uses these values:
Condition | Applied value |
How recently the order was created | Last 60 days |
How recently the order was updated | Last 3 days |
Payment status | Paid, partially paid, and unpaid |
Fulfillment status | All statuses |
Excluded order tags or shipping methods | Not supported |
Excluding orders by tag or shipping method is available only for Shopify, Magento 2, and Extensiv.
FAQs
1. Can multiple Amazon store connections be added to the same AfterShip Tracking organization?
Yes, you can add multiple Amazon store connections to the same AfterShip Tracking organization. To do this:
Open the AfterShip Tracking app.
Navigate to Apps > Store connections.
Click on Add connection.
Please note:
Unlimited Amazon Stores: You can connect an unlimited number of Amazon stores to the same AfterShip Tracking organization.
Tracking Quota: The number of shipments you can track is dependent on your AfterShip subscription plan and its associated tracking quota. If you exceed this quota, you have the option to upgrade your plan or pay a surcharge for additional shipments.
Plan Applicability: Upgrading your AfterShip plan affects your entire account, not just one store, meaning all linked Amazon stores share the same features and shipment quota.
Unified Tracking Page: AfterShip allows for a single tracking page for orders from multiple Amazon stores. This facilitates a unified dashboard where all shipments are imported, and customers can track their orders collectively
Centralized Notification Settings: Notification settings, templates, and the send-from email are managed at the account level, providing consistency across all connected stores.
For more details, refer to your current plan’s quota in our pricing plans.
2. Why can't I see import settings for my Amazon store?
Import settings are available only for self-service platforms. Amazon Seller Central, eBay, Wix, Shoplazza, NetSuite, Salesforce Commerce Cloud, ShipBob, ShipHero, Shopline, and Walmart use predefined import conditions that you cannot change.
3. Why are some of my older Amazon orders missing?
Existing orders are imported only if they were created within the last 60 days and updated within the last 3 days. Orders outside both windows are not imported.