Articles on: Getting Started

Getting Started

Overview



AfterShip Tracking is a proactive shipment tracking software that helps global retailers delight shoppers, reduce WISMO tickets, and optimize delivery performance.

Brands can drive customer loyalty by enhancing the brand experience, minimizing service workload with real-time tracking data within one centralized dashboard, and reducing operational costs by making data-driven decisions with insightful metrics. Customers are encouraged to make additional purchases through marketing CTAs and AI-powered product recommendations.

Its robust tracking API and webhook connect to 1,000+ global carriers, enabling automated delivery updates. AfterShip Tracking plugs into any tech stack with an ecosystem of platforms and tech solutions for fast and easy implementation.

You can set up an exceptional tracking experience for your online stores in minutes in just a few simple steps:


Step 1: Create an AfterShip Tracking Account

You can opt for a Free Trial or choose one of the Paid plans to suit your business needs.

Step 2: Connect your online store with AfterShip Tracking

AfterShip allows integration with eCommerce systems and plugins like Shopify, BigCommerce, WooCommerce, eBay, Magento, and many more. Automatically import tracking numbers from shopping carts, marketplaces, and CSV files to streamline shipping processes.

Step 3: Invite Members and Manage Roles

Invite other members of your organization to access AfterShip Tracking data and grant them role-based access based on their key responsibilities within the company.

Step 4: Import Shipments to AfterShip Tracking Dashboard

To start tracking your shipments, manually or automatically via API, app, or CSV, import shipments from your online store to the Shipments Dashboard.

There are multiple ways you can import your store orders to the AfterShip Shipments dashboard for tracking.

Connect your store and import orders automatically : Connect your online store with AfterShip Tracking and set up auto-import rules to import orders without manual intervention.

Import shipments using a CSV file : Bulk-import trackings to the Shipments dashboard for auto-tracking and status updates email notifications. You can upload CSV manually or auto-fetch trackings from a CSV file on your server at a specific time.

Manually import shipments : Manually add shipments to the AfterShip shipments dashboard for tracking.

Import orders using AfterShip Tracking API : AfterShip Tracking empowers you to effortlessly create, update, and manage their shipment with efficiency.

You can seamlessly create and manage tracking with AfterShip's Tracking API and use AfterShip's post-purchase services from the admin portal. Or you can store the tracking data through API and webhook, and customize the post-purchase services yourself.


Step 5: Add and auto-detect carriers

Use AfterShip Tracking’s advanced algorithm and artificial intelligence to analyze tracking numbers and determine which carrier is responsible for the shipment.

Step 6: Set up customer notifications

Save time and reduce queries from customers with automated shipment updates.

Enable key email and SMS notifications
Create custom email workflows
Configure Multilingual Email Notifications

Step 7: Customize tracking page

Give your customers a fully on-brand experience while tracking orders with your branded tracking page and drive sales with marketing assets.

Create and customize your tracking page
Add the tracking page to your store using any of the below methods

Directly add the page to your store navigation bar
Set up and add a custom domain
Embed the page on Shopify (recommended) using Proxy URL
Embed the page using iFrame code

Updated on: 12/12/2023

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