Articles on: Analytics

How to Check Shipping Exceptions Report

Plans: Premium, Enterprise Advanced Platforms: All

It is crucial for the merchants to monitor the performance of shipments with an exception event in the tracking history. In this article, you’ll learn how to access shipping exceptions reports that help you get a detailed overview of how your shipments perform over time.

Steps to access shipping exception reports

Log in to AfterShip admin
Navigate to Analytics > Exceptions tab

Note: Existing paid users (Essentials and above plans) who have subscribed to AfterShip before the release of the Exceptions tab would be able to access the tab unless they downgrade their plan (From Premium/Pro to Essential or from Enterprise advanced to Enterprise standard).

Below is a detailed breakdown of the key exception metrics, along with their relevance.

Key exception metrics

At the top, you will get a snapshot overview of your shipping exceptions in the form of: Total exceptions, Lost, Damaged, and Returned to sender.

You can click on the tabs to drill down into the report and check shipments with exceptions in detail.

Please note that the shipments used in the reporting are all shipments tracked.

Moving on, you will see more charts showcasing the performance of your exception shipments over time. Here, you will find the following:

Percentage of exceptions over time
This graph shows exceptions over the selected timeframe. You can view exceptions by day, week, and month. Click All to view specific exception types (lost/damaged/return) and View details to view the performance of exception shipments over a specific date range.

Exception by current status
This pie chart shows total shipments on exception status along with the information on sub-status breakdown.

Highest exception rate
This graph shows you the highest exception rates by carrier and destination.

See how the metrics are calculated below:

By carrier
Number of FedEx Exceptions = 4,135
FedEx Exceptions Percentage = 23% (4,135 / Total number of FedEx shipments x 100)

By destination
Number of USA Exceptions = 4,135
USA Exceptions Percentage = 23% (4,135 / Total number of USA shipments x 100)

If you have any questions or need any help, please contact our chat support team.

Updated on: 31/03/2023

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