Plans: All plans Platforms: All platforms
Overview
AfterShip Protection is listed as a Product in Shopify. In actuality, it is a digital product that does not require shipping.
AfterShip Protection provides an auto-fulfillment function for the AfterShip Protection product when the order is fulfilled to avoid your orders showing as partially fulfilled on Shopify.
How to set up auto-fulfillment
Go to Protection > Settings in the AfterShip Tracking admin.
Find the Automatic fulfillment feature and tick the checkbox to enable it.
AfterShip Protection enables this feature, by default
By enabling the feature, if the order is protected, when the protected order is being fulfilled, our system will find out whether the AfterShip Protection has fulfilled or not. If not fulfilled, our system will auto-fulfill the AfterShip Protection product for you.
If you disable the feature, you may find the order is partially fulfilled on Shopify and you may need to manually fulfill each order
This feature will not affect the fulfillment of your 3PL/Fulfillment System. If you have any other questions, could reach out to our support team.
Make sure the fulfillment flow works well before you launch AfterShip Protection
Before you go live with AfterShip Protection, please make sure your fulfillment flow works well.
After launching AfterShip Protection, create a test or draft order on Shopify
Track the order through to fulfillment.
If AfterShip Protection is properly fulfilled in Shopify, everything is working
If not, please reach out to our support team.
FAQs
Why is my order not auto-fulfilled?
A protected order needs to be paid and fulfilled. The normal flow is:
1. Customer places an order (including a protection product) with Paid status (AfterShip created an inactive coverage) >
2. Merchant fulfill order items with a tracking number (AfterShip activates the coverage and auto-fills the protection product)
For other concerns or questions, please reach out to our support team too.