Plans: All plans Platforms: All platforms
Overview
Bring Gorgias and AfterShip Tracking together to offer marvellous customer service and reduce WISMO calls. By integrating these two applications, your customer support team can easily share tracking updates and resolves related issues quickly.
Set up Gorgias store name
Sign up for a Gorgias account.
Set up your helpdesk:
Input URL of your website
Decide and input URL of your helpdesk
Click Create your helpdesk to finish setting up your Gorgias helpdesk.
Connect your store with Gorgias.
Enable and customize relevant support channels like chat widget, email, SMS, or contact form to enable customers to reach out to you with queries.
Connect AfterShip Tracking with Gorgias
You can access Gorgias integration page in two ways
Go to Apps in the AfterShip Tracking admin.
Click View more apps in the upper right-hand corner.
Search Gorgias for AfterShip Tracking. Click on it and you will land on the Gorgias integration page.
Or, navigate to the Gorgias integration page on AfterShip website directly.
Select AfterShip Tracking from the dropdown and then click Install app.
Select the right organization (online store) if you have multiple organizations configured in AfterShip Tracking (Optional) for which you are establishing this integration.
Input your Gorgias store name formatted as {brandname.gorgias.com} in the Store name field.
Click on Install app.
Authorize AfterShip Tracking to access your Gorgias helpdesk data.
How would I know the connection has been established successfully
You can check the connection under Apps dashboard in your AfterShip Tracking account.
In the Gorgias admin, go to the Settings > App store > My Apps.
Customer experience
Once the connection gets established successfully, your team can successfully see the following tracking events directly inside the Gorgias ticket window and share the information regarding:
Tracking number
Tracking status
Estimated delivery date
Carriers
Origin country
Destination country
Order number
Order date
Delivery date
Picked up date
In case you face any issues while integrating Gorgias with AfterShip Tracking, inform our chat support team straight away and get the resolution at the earliest.