Keeping a tab over your shipments is extremely important to build a splendid post-purchase experience. With AfterShip, you can check shipment analytics to understand how well your selected carriers are doing. This guide covers every small detail about shipment analytics.

➡️ Steps to check Shipment reports

Navigate to the Analytics tab in your AfterShip account and select the 1st option, i.e. “Shipments”

You'll see data based on the default settings, so set the filters according to your preference to see the desired results

Let’s understand shipment analytics of AfterShip:

❖ Customizable filters to slice and dice reports

Created at: It will be selected by default, which means you’ll see shipments that you’ve created in your AfterShip account. You can switch to Ordered at and Picked up at

Date range: Define the period for which you check the on-time shipment data

Country: Select origin (from where shipments are dispatched) and destination (where shipments are meant to be delivered) countries for more precise results

Carrier/Service: Select the couriers and services for which you would like to view the shipment delivery time data

❖ A status bar to quickly check the progress of your shipments

Right after the filters, you will see a status bar that tells you about shipping performance. It has key metrics to offer you valuable insights. Here's how it looks:

Total: It tells you the total no. of your shipments

Exception: It shows the percentage of shipment exceptions like held at customs, undelivered, etc. It gets calculated with this formula:

(Total number of exception shipments / Total number of shipments) *100
Returned to sender: It shows the percentage of shipments returned to the sender. It gets calculated with this formula:

(Total number of shipments returned to sender / Total number of shipments) *100
Delivered: It shows the percentage of delivered shipments. It gets calculated with this formula:

(Total number of delivered shipments / Total number of shipments) *100
❖ Detail-oriented reports

Click View details to see in-depth data and export it in the CSV format.
Shipments over time: It tells you the progress of your shipments over time. It shows how many of your shipments are delivered and non-delivered

Total shipments by status: It's self-explanatory. You see data based on different shipment statuses like Pending, Info received, In transit, Out for delivery, Available for pickup, Delivered, Exception, Failed attempt, and Expired

Exception shipments by reasons: If there are shipment exceptions, you can check each reason to understand what went wrong

Exception shipments by: Besides checking reasons, you can learn about shipment exceptions based on the carrier and destination

Total shipments by carriers: It tells you how well your selected carriers are performing while delivering shipments. Of. course, it will let you choose other carriers if one or two are not living up to your expectations

Total shipments by lanes: It lets you check the progress of your shipments based on state and country/region. This would be very helpful if you ship globally, as you can identify those countries where your shipments struggle to reach timely after being dispatched from a specific location. It lets you share more accurate order delivery dates with customers

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