Monitor the Performance of Your Shipments With Shipment Analytics
Relevant to: All eCommerce platform users on paid plans
Keeping a tab on your shipments is important to build a splendid post-purchase experience. With AfterShip, you can check shipment analytics to understand how well your selected carriers are doing. This guide covers every small detail about shipment analytics.
In this tutorial, we’ll show you:
Steps to check Shipment reports
Customizable filters to slice and dice reports
A status bar to quickly check the progress of your shipments
Detail oriented reports
Navigate to the Analytics tab in your AfterShip account and select the 1st option, i.e. “Shipments”
You'll see data based on the default settings, so set the filters according to your preference to see the desired results
Let’s understand the shipment analytics of AfterShip:
Created at: It will be selected by default, which means you’ll see shipments that you’ve created in your AfterShip account. You can switch to Ordered at and Picked up at
Date range: Define the period for which you check the on-time shipment data
Country: Select origin (from where shipments are dispatched) and destination (where shipments are meant to be delivered) countries for more precise results
Carrier/Service: Select the couriers and services for which you would like to view the shipment delivery time data
Right after the filters, you will see a status bar that tells you about shipping performance. It has key metrics to offer you valuable insights. Here's how it looks:
Total shipment: It shows the percentage of imported shipments that AfterShip can track (excludes pending and expired shipments)
Non-delivered: It shows the percentage of shipments that are not delivered to its intended address and recipient. It gets calculated with this formula:
(Total number of non-delivered shipments / Total number of valid shipments) *100
Delivered: It shows the percentage of delivered shipments. It gets calculated with this formula:
(Total number of delivered shipments / Total number of valid shipments) *100
Exception: It shows the percentage of shipments with an exception history. It gets calculated with this formula:
(Total number of exception shipments / Total number of valid shipments) *100
Click the tabs to drill down into the reports 👇
Click View details to see in-depth data and export it in the CSV format.
It tells you the progress of your shipments over time. It shows how many of your shipments are delivered and non-delivered.
Filter data by day, week, or month for a more granular or panoramic timeframe view.
Click View details to analyze the in-depth performance of your shipments over time.
a. Filter and sort data by shipment creation, shipment pick up date, shipment ordered date, timeframe, location, carrier, shipping service, and item name.
b. View the total number of shipments on a particular day, week, or month (Data will be displayed based on the filters selected).
c. View the ratio of delivered and non-delivered shipments to total shipments delivered during a specified period.
d. To download the report, click ↥Export CSV.
It's self-explanatory. You see data based on different shipment statuses like Pending, Info received, In transit, Out for delivery, Available for pickup, Delivered, Exception, Failed attempt, and Expired
The line graph helps you analyze the performance of your carrier in shipping packages and check the progress of your shipments based on a country/region, state, and city. Click View details to analyze the in-depth performance of your shipments over time.
By carrier/services
a. The total number of shipments your top-performing carriers are handling during a specified period
b. The percentage of total shipments using each carrier service
c. The percentage of each carrier / service's shipments that have been delivered
a. The total number of shipments mapped across different countries/regions, states, and cities
b. The percentage of total shipments shipped to a specific country/region, state, and city
c. The percentage of shipments that have been delivered to a specific country/region, state, and city
d. The average time it takes for a carrier or shipping service to deliver packages through or to a specific country/region, state, and city
For any further questions or help, please contact our chat support team
Overview
Keeping a tab on your shipments is important to build a splendid post-purchase experience. With AfterShip, you can check shipment analytics to understand how well your selected carriers are doing. This guide covers every small detail about shipment analytics.
📢 What you’ll learn
In this tutorial, we’ll show you:
Steps to check Shipment reports
Customizable filters to slice and dice reports
A status bar to quickly check the progress of your shipments
Detail oriented reports
Steps to check Shipment reports
Navigate to the Analytics tab in your AfterShip account and select the 1st option, i.e. “Shipments”
You'll see data based on the default settings, so set the filters according to your preference to see the desired results
Let’s understand the shipment analytics of AfterShip:
Customizable filters to slice and dice reports
Created at: It will be selected by default, which means you’ll see shipments that you’ve created in your AfterShip account. You can switch to Ordered at and Picked up at
Date range: Define the period for which you check the on-time shipment data
Country: Select origin (from where shipments are dispatched) and destination (where shipments are meant to be delivered) countries for more precise results
Carrier/Service: Select the couriers and services for which you would like to view the shipment delivery time data
A status bar to quickly check the progress of your shipments
Right after the filters, you will see a status bar that tells you about shipping performance. It has key metrics to offer you valuable insights. Here's how it looks:
Total shipment: It shows the percentage of imported shipments that AfterShip can track (excludes pending and expired shipments)
Non-delivered: It shows the percentage of shipments that are not delivered to its intended address and recipient. It gets calculated with this formula:
(Total number of non-delivered shipments / Total number of valid shipments) *100
Delivered: It shows the percentage of delivered shipments. It gets calculated with this formula:
(Total number of delivered shipments / Total number of valid shipments) *100
Exception: It shows the percentage of shipments with an exception history. It gets calculated with this formula:
(Total number of exception shipments / Total number of valid shipments) *100
Click the tabs to drill down into the reports 👇
Detail oriented reports
Click View details to see in-depth data and export it in the CSV format.
Shipments over time
It tells you the progress of your shipments over time. It shows how many of your shipments are delivered and non-delivered.
Filter data by day, week, or month for a more granular or panoramic timeframe view.
Click View details to analyze the in-depth performance of your shipments over time.
Detailed report analysis
a. Filter and sort data by shipment creation, shipment pick up date, shipment ordered date, timeframe, location, carrier, shipping service, and item name.
b. View the total number of shipments on a particular day, week, or month (Data will be displayed based on the filters selected).
c. View the ratio of delivered and non-delivered shipments to total shipments delivered during a specified period.
d. To download the report, click ↥Export CSV.
Shipments by current status
It's self-explanatory. You see data based on different shipment statuses like Pending, Info received, In transit, Out for delivery, Available for pickup, Delivered, Exception, Failed attempt, and Expired
Highest shipping volume
The line graph helps you analyze the performance of your carrier in shipping packages and check the progress of your shipments based on a country/region, state, and city. Click View details to analyze the in-depth performance of your shipments over time.
Detailed report analysis
By carrier/services
a. The total number of shipments your top-performing carriers are handling during a specified period
b. The percentage of total shipments using each carrier service
c. The percentage of each carrier / service's shipments that have been delivered
**By lane**
a. The total number of shipments mapped across different countries/regions, states, and cities
b. The percentage of total shipments shipped to a specific country/region, state, and city
c. The percentage of shipments that have been delivered to a specific country/region, state, and city
d. The average time it takes for a carrier or shipping service to deliver packages through or to a specific country/region, state, and city
For any further questions or help, please contact our chat support team
Updated on: 20/03/2023
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