Articles on: Notifications

Schedule Your SMS Notifications to Share Tracking Updates at the Right Time

The factor that decides whether shoppers will do business with you again or not is, ‘How much effort you put to enhance their post-purchase experience.’

AfterShip helps to trigger swift SMSes automatically for different delivery statuses like ‘Info received,’ ‘Delivered,’ ‘Exception,’ ‘In transit,’ Available for pickup,’ ‘Failed attempt,’ and ‘Out for delivery.’

Besides strengthening your brand’s image, it helps you accomplish customer delight.

Note that the 'Schedule SMS' feature is currently available for beta testers. Once the testing gets completed, we'll release it for all our users.

👨‍💻 Steps to send SMSes via AfterShip

Note that this feature is only available for Pro and Enterprise plan users. So, upgrade your plan if required :)
Go to the ‘Notifications’ section of your AfterShip account > You will land on the ‘Email & SMS’ page

Click on the ‘Settings’ > set the timezone when you want SMS notifications to be sent and then turn on the toggle button

Bear in mind that SMS notifications will be triggered according to your organization's timezone initially. From December onwards, they will be sent as per your customers' timezone.
To check SMS notification status, visit the ‘Notification history’ section > Select 'SMS'

Ta-da! It’s done 🤟

In case you are facing any problem while setting up SMS notifications, inform your chat support team right away

Updated on: 01/06/2022

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