AfterShip shows shipment reviews to let merchants understand what kind of post-purchase experience their shoppers have got. This guide will tell you all everything about shipment reviews analytics.

➡️ Information to keep in mind


With shipment reviews analytics, you can easily check both good and bad reviews. Plus, you get a breakdown of star ratings, and that gives you a clear idea about the areas where your brand excels and struggles.   

You can set the data range to check reviews gathered during your defined period. Plus, you can set carrier as a filter to identify the performance of your carrier partner.

What's more, you can get more precise results by simply monitoring top positive and negative tags.

Top positive tags are Delivered on time, Delivered early, and Contacted before delivery.

Top negative tags are Delayed, Damaged, and Stolen.

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