Plans: Essentials, Premium, Enterprise Platforms: All platforms
Overview
Explore the power of AfterShip's analytics, offering you a window into your shipping performance through an interactive dashboard. This feature opens the door to valuable data, providing insights into crucial aspects such as shipments, order-to-delivery time, transit time, on-time shipments, exceptions, notifications, tracking pages, shipment reviews, etc.
Shipments
With Shipment analytics, you can view and generate reports for tracked shipments, top carriers, top destinations, and exception shipments.
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Order-to-delivery time
Order-to-delivery time refers to the time it takes for the consumer to receive a shipment after placing the order. The order-to-delivery analytics dashboard enables you to track and evaluate the lead time for your shipments from the moment an order is created until it is delivered to the customer. This includes processing time, pickup time, transit time, and overall delivery time.
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Transit time
Keeping transit time is the best way to offer a phenomenal post-purchase experience to customers and retain them in the long run. With AfterShip’s transit time analytics, you can easily evaluate your shipping performance.
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On-time shipments
With On-time shipments analytics, you can check your delivery performance, how many of your shipments are on time, late, trending on-time, trending late, and overdue.
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Exceptions
It is crucial for you to monitor the performance of shipments with an exception event in the tracking history. There are multiple reasons a package might experience a delivery exception, including incorrect address, bad weather, lost in transit, damaged product, and more. With AfterShip's exception analytics, you can get a detailed overview of how your shipments perform over time.
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Notifications
Keeping customers updated about their shipments is the best way to establish a bond of trust with them. With AfterShip's notification analytics, you get insights into the total number of sent messages (both email and SMS) and other crucial data.
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Tracking pages
Tracking page analytics allows you to study customer behavior effortlessly. It gives you insights about top marketing assets, page views, marketing clicks, top product recommendations, marketing CTR, bounce rate, etc. Reports can also be sliced and diced to get an in-depth analysis of the tracking page performance.
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Shipment reviews
To measure your shipping performance, it is crucial to keep a close eye on customers' reviews. By doing this, you can easily get a fair idea of how much you are able to meet shipping expectations. It will help you take the best course of action to prevent customer churn rate and ensure business longevity.
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