Learn About the Change in Logic for Calculating Transit Time

Plans: All plans Platforms: All platforms

Overview

We're aligning our transit time calculation with carrier standards for improved accuracy. Our previous method included the pick-up date, resulting in an extra day compared to carriers. Now, transit time starts on the first day after pick-up, aligning with carriers. This change simplifies SLA management and help you better monitor your shipping performance.

What you’ll learn

In this tutorial, we’ll discuss:

Old logic for calculating the Transit time
New logic for calculating the Transit time
Impact
Timeline

Old logic for calculating the Transit time

The picked-up date is considered as one transit day

When the shipment is delivered:
- Transit time (in days) = Delivered date - picked-up date + 1

When the shipment is not delivered:
- Transit time (in days) = Current date - picked-up date + 1

Example:



Only the date is considered in the calculation, not the hours.

New logic for calculating the Transit time

The picked-up date is not considered as one transit day

When the shipment is delivered:
- Transit time (in days) = Delivered date - picked-up date

When the shipment is not delivered:
- Transit time (in days) = Current date - picked-up date

Example:



Only the date is considered in the calculation, not the hours.

Impact

This change will impact all the Transit time values in AfterShip Tracking:

Shipment dashboard



Analytics > Transit times report

Timeline

Please note that this logic change will come into effect starting from October 12th. Additionally, all historical data will be retroactively updated to align with the new logic.

If you have any queries, feel free to connect with our support team for quick assistance.

Updated on: 13/09/2023