Refunds and exchanges

Configure refund methods, store credits, exchanges, Shopify flows, and reconciliation.

By Harneet1 author34 articles

Articles

New Exchange Order FlowStarting September 9th, 2024, we are introducing some significant changes to our existing order exchange flow.

Customize Return Resolution MethodsCustomize Return Resolution Methods in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Refund Store Credits by Issuing a Gift CardRefund Store Credits by Issuing a Gift Card in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How Does Pre-discount Credit WorkPre-discount Credit Work in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Set Up Advanced Exchange in AfterShip ReturnsThe Advanced Exchange feature in AfterShip Returns lets you offer that flexibility, consequently helping you retain store revenue.

Refund to Shopify Store Credit in AfterShip ReturnsAfterShip Returns has integrated with Shopify Store Credit, allowing merchants using Shopify’s native store credit feature to refund directly to Shopify store credit for a hassle-free experience. Learn more!

Set Up Refund and Exchange MethodsSet Up Refund and Exchange Methods in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Auto-Update Return Status to Shopify with Shopify Returns APIAuto-Update Return Status to Shopify with Shopify Returns API in AfterShip Returns: follow setup steps, configure key options, verify behavior.

Tax and Reconciliation for Shopify Sales ReportTax and Reconciliation for Shopify Sales Report in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

How to Manually and Auto-Create Exchange OrdersManually and Auto-Create Exchange Orders in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Understanding Returns and Exchanges in Shopify with AfterShip ReturnsReturns and Exchanges in Shopify with AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Set Up Automation Rules for Auto-RefundsLearn how to enable auto-refund to original payment method with AfterShip Returns.

Customize Shopify Exchange Order Prefix and SuffixCustomize Shopify Exchange Order Prefix and Suffix in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Configure Shopify Refund PriorityConfigure Shopify Refund Priority in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Exchange for Other Items: Modify the Credit Banner for In-Store ExchangeExchange for Other Items: Modify the Credit Banner for In-Store Exchange in AfterShip Returns: follow setup steps, configure key options, verify behavior.

How to Set Flexible Resolutions Based on Different ConditionsSet Flexible Resolutions Based on Different Conditions in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Set Up Exchange RecommendationsAfterShip Returns supports an exchange recommendation feature on your store and the AfterShip Returns page to offer customers personalized recommendations when they are exchanging their original purchase for a different…

Set Up Bonus Store CreditsSet Up Bonus Store Credits in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Managing Instant Exchange Return RequestsManaging Instant Exchange Return Requests in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Exchange for Other Items: Salesforce Commerce Cloud On-Store Setup (Stripe Checkout)Exchange for Other Items: Salesforce Commerce Cloud On-Store Setup (Stripe Checkout) in AfterShip Returns: follow setup steps, configure key options.

Set Up Variant Exchange Resolution SettingsSet Up Variant Exchange Resolution Settings in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Auto-Release Shopify Exchange ItemsAuto-Release Shopify Exchange Items in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Item Discount Distribution for ReturnsAfterShip Returns simplifies Shopify returns for discounted items. Learn how to automate promotion eligibility recalculation, prevent over-refunds, and ensure accurate refunds.

How to Set up a Minimum Inventory Level for Exchange ItemsSet up a Minimum Inventory Level for Exchange Items in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Shopify Exchange Flow and Full Value Discount GuideShopify Exchange Flow and Full Value Discount Guide in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Set Up Instant ExchangesSet Up Instant Exchanges in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Set Up Shop With Refund Value Resolution SettingsSet Up Shop With Refund Value Resolution Settings in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

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