Automizely Pte. Ltd.

Easily add additional return shipping labels to a single return request in AfterShip Returns. Simplify large-item returns, streamline support workflows, and keep automation rules intact.

Add Additional Return Shipping Labels to a Return Request

Generate Shipping Documents for Your Returns in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Generate Shipping Documents for Your Returns

AfterShip Returns allows merchants to manually create return requests on behalf of customers in situations where customers may not be able to raise one.

How to Manually Create Return Requests

AfterShip Returns lets merchants restock returned items directly to inventory and automate restocking when items are received.

How to Restock Returned Items

Troubleshoot Label Generation Errors in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Troubleshoot Label Generation Errors

AfterShip Returns allows you to auto-approve return requests to speed up the processing of the return requests. RMAs can be approved automatically for all return shipping methods based on specific…

How to Auto-approve Return Requests

AfterShip Returns allows you to tag/mention your current organization members on the RMA timeline logs to seek direct attention to certain important developments.

Add Comments and Tag Members to RMA Requests

Returns Tracking in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and avoid setup errors.

Learn More About Returns Tracking

Customize Return Label References in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Customize Return Label References

Remove Return Items from an Existing RMA in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Remove Return Items from an Existing RMA

AfterShip Returns allows merchants to edit shipping information directly on the AfterShip Returns portal and regenerate a label when there is a label generation failure.

How to Edit Shipping Information

Set Up Return to a Drop-off Location for Returns in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Set Up Return to a Drop-off Location for Returns

Set Up Pickup from Shopper Location for Returns in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Set Up Pickup from Shopper Location for Returns

Update shipping addresses or contact info during a return to ensure correct labels, notifications, and exchange orders.

How to Edit Shipping Address and Contact Information

AfterShip Returns allows merchants to edit the existing RMA and remove one or more exchange items directly from the Return detail page. This feature eliminates the need to reject and…

Edit RMA - Remove Exchange Item and Automation

Create a Workflow for Providing Extra Labels for an Item in AfterShip Returns: review requirements, choose the right options, confirm the result.

How to Create a Workflow for Providing Extra Labels for an Item

Add and Manage Return Reject Reasons in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Add and Manage Return Reject Reasons

AfterShip Returns allows users to prevent RMA creation for unfulfilled orders. This lets merchants decide whether customers can raise return requests for unfulfilled (unshipped) orders during the return window.

How to Disable RMA Creation for Unfulfilled Orders

Green returns allow merchants to refund the order amount without collecting the package from the customer.

How to Enable Green Returns

AfterShip Returns allows merchants to enable the option to upload images of the return items and add comments, which helps them to better evaluate the return items' condition.

Enable Images Upload and Comments for Return Items

Set Up Blocklists and Allowlists Based on Discount in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Set Up Blocklists and Allowlists Based on Discount

Set Up Questions to Qualify Products for Return in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

Set Up Questions to Qualify Products for Return

Offer Bundle Returns for Your Online Store in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Offer Bundle Returns for Your Online Store

Set Product SKU Limit per Return Request in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Set Product SKU Limit per Return Request

Set Up Return Window in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and avoid setup errors.

How to Set Up Return Window

Customize USPS Hazmat Labels with AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Customize USPS Hazmat Labels with AfterShip Returns

Create Workflows for Holiday and Product Specific Windows in AfterShip Returns: review requirements, choose the right options, confirm the result.

Create Workflows for Holiday and Product Specific Windows

Set Up Branded Return Tracking Page in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

How to Set Up Branded Return Tracking Page

This article explains how to set up an automation rule to delay the auto-mark as received status in AfterShip Returns.

Delay Auto-Mark as Received Status Update

The Auto-expire return request feature helps merchants to automatically close return requests when shoppers don’t ship items back within a defined time.

Auto-Expire Return Requests

Create Returns Labels Automatically in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Create Returns Labels Automatically

Use Return Workflows in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and avoid setup errors.

How to Use Return Workflows in AfterShip Returns

AfterShip Returns allows merchants to control the return eligibility of discounted items, helping reduce potential losses from promotional and sale orders.

How Do Eligibility Rules Work for Discounted Items

Configure Printerless Returns with QR code Return Labels in AfterShip Returns: review requirements, choose the right options, confirm the result.

Configure Printerless Returns with QR code Return Labels

AfterShip Returns Item grading system allows merchants to review data about the returned item’s condition and determine the outcome.

Returned Item Grading

Use Shopify App Extension to Improve Exchange on Store Experience in AfterShip Returns: follow setup steps, configure key options, verify behavior.

Use Shopify App Extension to Improve Exchange on Store Experience

Set Up Blocklists and Allowlists in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Set Up Blocklists and Allowlists

Managing Non-Returnable Items with Shopify Line Items Properties in AfterShip Returns: follow setup steps, configure key options, verify behavior.

Managing Non-Returnable Items with Shopify Line Items Properties

AfterShip Returns And Easyship Integration: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues and avoid setup errors.

AfterShip Returns And Easyship Integration

Merchants can now add tags and upload images to the returned item in order to keep a record of the quality in which products are returned.

How to Tag Returned Items and Upload Images for Better Management

Enable Order Lookup by Email or Shipping Postal Code in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

How to Enable Order Lookup by Email or Shipping Postal Code

Auto-Select the Cheapest Carrier Per Shipment in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow.

Auto-Select the Cheapest Carrier Per Shipment

When a return request (RMA) that includes an upsell or exchange order is rejected, AfterShip Returns automatically refunds the upsell and cancels the exchange order to simplify the rejection process.

Reject RMA - Auto-Refund Upsell and Cancel Exchange Order

AfterShip's ‘Change to keep item’ feature now allows merchants to update the return method for a specific item within a return request to Green Return (customer keeps the item).

Edit Return - Keep Item

Enable Gift Returns for Your Customers in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Enable Gift Returns for Your Customers

Manage Returns in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues, and avoid setup errors.

Manage Returns in AfterShip Returns

Enable Marked as Resolved Automation for RMAs in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow.

Enable Marked as Resolved Automation for RMAs

AfterShip Returns has introduced the New Returns Dashboard to streamline and enhance return management. It allows merchants to manage returns through customizable views and powerful filtering options efficiently.

New Returns Dashboard

Download AfterShip returns data to get a complete account of returns processed in AfterShip Return to analyze return trends, manage inventory efficiently, process refunds, and optimize the returns process based…

Guide to Export Returns Data

Edit return shipping instructions for different return methods in AfterShip Returns, and give your customers the liberty to choose how they wish to return order.

How to Edit Return Shipping Instructions

Understand all available RMA filters in AfterShip Returns and combine them to refine return data and get better insights.

Complete Guide to RMA Filters and Categories

Learn how merchants can manage return requests through the RMA details page for better resolution of customer requests.

How to Process Return Requests

Learn how AfterShip Returns works with VESYL to manage returns, generate labels, and optimize shipping workflows.

Connect VESYL to Generate USPS Return Labels

Enable Returns Drop-off At Happy Returns® Locations in AfterShip Returns: follow setup steps, configure key options, verify behavior, and avoid setup errors.

How To Enable Returns Drop-off At Happy Returns® Locations

How to Set Up Custom Return Workflows

Manage RMAs, labels, routing, windows, workflows, statuses, and returned inventory.

Returns Management

Website

Dashboard

Ideas

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.