AfterShip Returns

Automate returns and exchanges to reduce costs and retain more revenue.

By Harneet and 2 others3 authors249 articles

Collections

What's new16 articlesLatest Returns releases, feature updates, announcements, integrations, and product improvements.

Getting Started15 articlesSet up Returns accounts, Shopify connections, pages, policies, and notifications.

Returns Management54 articlesManage RMAs, labels, routing, windows, workflows, statuses, and returned inventory.

Custom Domain Setup7 articlesConfigure branded return-page domains, CNAME records, DNS, and platform hosting.

Branded Returns Page16 articlesCustomize self-service return portals, languages, policies, navigation, branding, and tracking.

Refunds and exchanges34 articlesConfigure refund methods, store credits, exchanges, Shopify flows, and reconciliation.

Warranty14 articlesManage warranty portals, claim periods, reasons, shipping, notifications, and replacements.

Admin Settings25 articlesControl checkout methods, tags, security, profiles, organizations, roles, and permissions.

Apps33 articlesIntegrate Returns with commerce platforms, support tools, fulfillment, and marketing

Notifications6 articlesConfigure customer emails, merge tags, sender details, reminders, and webhooks.

Fraud prevention6 articlesDetect abuse using customer history, risk assessments, reports, and workflows.

Returns Point of Sale (POS)8 articlesProcess in-store returns, refunds, exchanges, Shopify POS setup, and fulfillment.

Analytics1 articleTrack return rates, reasons, exchanges, costs, processing, and revenue retention.

FAQs7 articlesAnswer common returns, taxes, trials, refunds, integrations, and troubleshooting questions.

News and Announcements3 articlesFollow Returns updates, page changes, protection notices, and feature announcements.

Plans & Billing4 articlesManage plans, invoices, payment methods, billing history, upgrades, and downgrades.